RC Club Director of Housekeeping

Marriott • United States, United States • 2w ago

Additional Information

Job Number 25206298

Job Category Housekeeping & Laundry

Location The Ritz-Carlton Club St. Thomas, 6910 Great Bay, St Thomas, Virgin Islands, United States, 00802VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Club%20St.%20Thomas%2C%206910%20Great%20Bay%2C%20St%20Thomas%2C%20Virgin%20Islands%2C%20United%20States%2C%2000802)

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Ensures compliance with all housekeeping policies, standards and procedures.

Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.

Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensures all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to ensure understanding.

Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

Schedule employees to business demands and for tracks employee time and attendance.

Ensures employees understand expectations and parameters.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of employees and provides feedback to individuals.

Ensures employee recognition is taking place on all shifts.

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Participates in employee progressive discipline procedures.

Review employee satsifaction results.

Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Similar Jobs

Amazon Flex Delivery Driver - Earn $16.00 - $19.00/hr

Amazon Flex • Kasota, MN • 2w ago

Retail & Hospitality Sponsored

Amazon delivery partner opportunity – Earn $16.00 - $19.00/hr What is Amazon Flex? It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver w...

2w ago

Go to Apply

CDS District Manager

CLUB DEMONSTRATION SERVICES INC • Clarkston, WA • 51min ago

Retail & Hospitality

CDS District Manager Job Locations US-ID-Boise | US-ID-Idaho Falls | US-MT-Billings | US-WA-Clarkston Primary Posting Location : City Boise Primary Posting Location : State/Province ID Primary Posting Location : Country...

51min ago

Go to Apply

Buyer II - Integrated Supply

Vallen • Uniondale, NY • 56min ago

Retail & Hospitality

Position Summary: Vallen's Buyer II are responsible for purchasing products, goods and materials (stock and/or non-stock) that meet the organization's standards of price, quality, timing, and reliability of supply. A Buy...

56min ago

Go to Apply

Buyer II

Astec Industries • Chattanooga, TN • 57min ago

Retail & Hospitality

Description BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative p...

57min ago

Go to Apply

Buyer I - Integrated Supply

Vallen • Glendale, AZ • 57min ago

Retail & Hospitality

Position Summary: Join our exciting & dedicated team at Vallen as an On-site Buyer. In this position, you will work at a customer location and will be responsible for providing exceptional service by purchasing produ...

57min ago

Go to Apply

Catering Supervisor - Yankee Stadium

ASM Global • Bronx, NY • 58min ago

Retail & Hospitality

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label a...

58min ago

Go to Apply

Catering Attendant-Part-Time at Shell Energy Stadium

Compass Group, North America • Houston, TX • 58min ago

Retail & Hospitality

Levy Sector Position Title: [[title]] Pay Range : $15.00 to $15.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1498852 . The advertised program...

58min ago

Go to Apply

CATERING ATTENDANT

Compass Group, North America • Pawtucket, RI • 58min ago

Retail & Hospitality

Levy Sector Position Title: Catering Attendant Pay Range : $16.00 - $17.00 per hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1498843 . The ad...

58min ago

Go to Apply

Cashier/Food Service Worker

Sodexo • El Paso, TX • 58min ago

Retail & Hospitality

Cashier/Food Service Worker Location: UNIVERSITY OF TEXAS AT EL PASO - 18178004 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Empl...

58min ago

Go to Apply

Cashier Part Time

Lowe's • Livingston, TX • 58min ago

Retail & Hospitality

Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout exper...

58min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.