Call Center Representative - Banking

TEKsystems • Cincinnati, OH • 4h ago

Description

At the Business Service Center, our goal is customer delight. The BSC Service team is responsible for effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires and ACH Origination. Essential Functions/Responsibilities: Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners. Remain current on products, services, policies and procedures for the department. Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources. Escalate requests requiring additional knowledge or expertise as defined by department leadership. Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service. Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike. Performs a variety of additional support functions as assigned by leadership. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job: 1-3 years of Customer Service experience, Basic knowledge of Word & Excel, Basic Computer Skills, 1-3 years of Deposit Operations or Cash Management experience or Bachelor's Degree Preferred Knowledge and Skills: Prior banking experience preferred Prior clerical/data entry experience preferred Level of Complexity and Scope: Entry Level to Intermediate, with some routine tasks. Degree of Independence and Decision-Making: Must be self-motivated and ability to work independently. Required Supervisory Responsibilities: This role has no supervisory responsibilities. Physical Requirements: Occasionally lifts and carries up to 50 lbs. Occasionally stands and walks. Frequently sits. Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Skills

Customer service skills, self motivated, 1-3 years of customer service experience, basic knowledge of Microsoft Word & Excel, basic computer skills, Banking Experience, Clerical/Data Entry Experience, Independent

Top Skills Details

good communication,customer service skills,self motivated,1-3 years of customer service experience,basic knowledge of world & excel,basic computer skills

Additional Skills & Qualifications

Preferred Knowledge and Skills: Prior banking experience preferred Prior clerical/data entry experience preferred Level of Complexity and Scope: Entry Level to Intermediate, with some routine tasks. Degree of Independence and Decision-Making: Must be self-motivated and ability to work independently.

Job Type & Location

This is a Contract position based out of Cincinnati, OH.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cincinnati,OH.

Application Deadline

This position is anticipated to close on Jan 9, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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