Cash Management Specialist

FIRST WESTERN BANK & TRUST • Minot, ND • 1w ago

First Western Bank and Trust is searching for an on-site Cash Management Specialist in either our Minot or Bismarck region.

Cash Management Specialist Benefits Include:

Paid Vacation, Sick Leave and Holidays

Health Insurance

Dental Insurance

Vision Insurance

401k with matching contributions

Volunteer Paid Time Off

Banking Benefits

And more!

CASH MANAGEMENT SPECIALIST POSITION OVERVIEW:

Direct and assist customers with online banking products and services in support of First Western Bank and Trusts sales and service objectives while adhering to the banks culture of excellence in customer service to its patrons.

Establish solid customer relationships through identifying needs, providing creative and best solutions for customers, and using cross-sell and referral opportunities

Provide support to customers and bank staff regarding electronic products and services

Establish online customer accounts including entering data, assigning access permissions and performing account verification

Ensure timely response and resolution of customer questions and issues in a timely, professional manner via telephone, email or in-person

Perform maintenance to existing online accounts, re-setting passwords and making account changes as requested

Meet with business customers to provide information on Cash Management services

Add, monitor and support Cash Management and Remote Deposit Capture customers

Determine exposure limits and assign risk ratings for Cash Management ACH customers

Assist with RSA token activation, lost tokens and customer contact regarding tokens

Ensure customer compliance with online policies and procedures

Performs daily reviews and monitoring of selected reports, logs and transaction data to verify transactions, track trends and detect/report unusual or suspicious activity

Ensure compliance with banking laws, regulations and the Banks policies and procedures, including Bank Secrecy Act

Maintain continuing education related to regulatory standards

CASH MANAGEMENT SPECIALIST QUALIFICATIONS:

Bachelors degree in accounting or business-related field; or equivalent work experience

Minimum two years banking experience

Experience with online computer applications

CASH MANAGEMENT SKILLS/ABILITIES:

Customer Service/People skills

Multi-task

Attention to detail

Problem-solving skills

Listening skills

Integrity

Confidentiality

Computer skills with Microsoft Word, Excel, and banking software, to include proficient keyboarding

Proficient spoken and written English language skills

First Western Bank and Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.

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