Customer Service Representative

Gerber Collision & Glass • Big Rapids, MI • 3d ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

PAY: $16.00 - $20.00/hour, DEPENDING ON EXPERIENCE

Similar Jobs

Executive Assistant to the Vice President of UA&M

Ferris State University • Big Rapids, MI • 5d ago

Management & Administrative

Position Title: Executive Assistant to the Vice President of UA&M Location: Big Rapids (Main Campus) Department: 70000 - Univer Advance and Mktg VP Office Advertised Salary: $65,000-$67,000. Salary commensurate with...

5d ago

Go to Apply

Secretary Level 2 - College of Arts, Sciences and Education

Ferris State University • Big Rapids, MI • 1w ago

Management & Administrative

Position Title: Secretary Level 2 - College of Arts, Sciences and Education Location: Big Rapids (Main Campus) Department: 33601 - Social Work Advertised Salary: $18.09 per hour; hourly rate pursuant to the FSU and CTA/M...

1w ago

Go to Apply

Associate Vice President for Advancement & Executive Director, The Ferris Foundation

Ferris State University • Big Rapids, MI • 1w ago

Management & Administrative

Position Title: Associate Vice President for Advancement & Executive Director, The Ferris Foundation Location: Big Rapids (Main Campus) Department: 70000 - Univer Advance and Mktg VP Office Advertised Salary: $146,00...

1w ago

Go to Apply

Secretary Level 3

Ferris State University • Big Rapids, MI • 1w ago

Management & Administrative

Position Title: Secretary Level 3 Location: Big Rapids (Main Campus) Department: 31000 - Academic Affairs Advertised Salary: $20.45 per hour; hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement Benefits: Comprehens...

1w ago

Go to Apply

Administrative Specialist

Ferris State University • Big Rapids, MI • 1w ago

Management & Administrative

Position Title: Administrative Specialist Location: Big Rapids (Main Campus) Department: 40000 - EIO BR Admin Advertised Salary: $22.97-28.86. Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement. Benefits: Comprehe...

1w ago

Go to Apply

Manager of Stewardship and Donor Relations

Ferris State University • Big Rapids, MI • 2w ago

Management & Administrative

Position Title: Manager of Stewardship and Donor Relations Location: Big Rapids (Main Campus) Department: 70000 - Univer Advance and Mktg VP Office Advertised Salary: $58,000-$62,000, Salary commensurate with education,...

2w ago

Go to Apply

Adjunct Instructor 3 - Architecture and Facility Management

Ferris State University • Big Rapids, MI • 2w ago

Management & Administrative

Position Title: Adjunct Instructor 3 - Architecture and Facility Management Location: Big Rapids (Main Campus) Department: 38200 - School of Built Enviroment Advertised Salary: $60,000 - $65,000 Salary commensurate with...

2w ago

Go to Apply

Adjunct Instructor 1- Management

Ferris State University • Big Rapids, MI • 2w ago

Management & Administrative

Position Title: Adjunct Instructor 1- Management Location: Big Rapids (Main Campus) Department: 34400 - Management Advertised Salary: Salary commensurate with qualifications pursuant to the FSU and FNTFO/AFT Agreement FL...

2w ago

Go to Apply

Assistant Professor - Management (Tenure Track - 9 month)

Ferris State University • Big Rapids, MI • 2w ago

Management & Administrative

Position Title: Assistant Professor - Management (Tenure Track - 9 month) Location: Big Rapids (Main Campus) Department: 34400 - Management Advertised Salary: $95,000-$100,000 Salary commensurate with education, experien...

2w ago

Go to Apply

Service Champion

Taco Bell • Howard City, MI • 2w ago

Management & Administrative

Join our Great Lakes Taco Bell family and experience what it's like to work for a company that believes in a culture of recognition! Our leadership team is constantly visible in our restaurants and will work to support y...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.