Service and Parts Coordinator

Colmac Coil Manufacturing, Inc. • Colville, WA • 4w ago

JOB TITLE: SERVICE & PARTS COORDINATOR

About Colmac Coil Manufacturing, Inc.:**

Colmac Coil Manufacturing is a leading manufacturer of industrial heat exchangers and heat transfer equipment headquartered in beautiful Northeastern Washington State. The company is recognized for innovative engineering and high-quality products sold in several domestic and international markets including: Industrial Refrigeration, Power Generation, and Petrochemical. Our customers demand products that are not only innovative, high quality, and reliable, but also competitively priced and shipped on time, every time. With manufacturing facilities in both Colville, WA and Paxton, IL the company is well positioned for continued growth. Position will be located in Colville, WA and will support operations for two manufacturing facilities.

The company is seeking a hard-working individual to work in the Sales Department. This is a full-time, temporary position starting as soon as possible and concluding July 31 2026. This is a non-exempt role with compensation of $25/hr. Compensation also includes sick leave. Regular shifts are Monday -- Friday with overtime as needed.

Responsibilities Include:

Coordinate all warranty and aftermarket field service work, including the end-to-end management of travel arrangements and logistics for field technicians.

Research and identify part numbers by cross-referencing unit serial numbers to ensure accuracy in replacement orders.

Prepare quotations for all replacement purchased parts.

Process orders for parts sales and warranty work via MIS system.

Coordinate orders for manufactured items associated with warranty or service work.

Provide exceptional client support by phone and email, accurately identifying needs and gathering necessary information to ensure timely resolution.

Collaborate with internal departments to optimize workflow and resolve customer queries efficiently.

Required Knowledge, Skills & Abilities:

High school diploma or equivalent.

Computer literate with proficiency in Microsoft Word, Outlook, and Excel programs.

Excellent written, verbal, and interpersonal and communication skills with a focus on strategic problem solving.

Mechanical aptitude, including the ability to evaluate parts based on form, fit, and function to ensure compatibility.

Physical Demands: (S=Seldom 0-10%, O=Occasional 11-33%, F=Frequent 34-66%, C=Constant 67-100%)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

Stand/walk (S), sit (F), bend/stoop (S), perform work from ladder (S), climb stairs (S), twist (S), squat/kneel (S), crawl (S), reach (S), work above shoulders (S), grasp (S), fine manipulation (S), operate foot controls (S), lift/carry/push/pull up to 50# (S) vibratory tasks (S), wrist (flexion/extension) (S) keyboarding (C).

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