Digital Operations Manager

Baylor Scott & White Health • Trenton, NJ • 3h ago

Role Overview

We are seeking a Digital Operations Manager to support delivery across our product and engineering organization. This role will initially focus on owning one or two defined cross-functional initiatives, ensuring strong execution, visibility, and alignment across teams. Over time, the role will evolve to support one or more squads more holistically, partnering closely with Product and Engineering leads on delivery, planning, and operations.

Reporting to the Director of Digital Operations, this role blends project management, delivery support, and foundational product operations. This role is intended for an experienced individual contributor who brings strong fundamentals and is ready to expand their scope and influence over time. It is ideal for someone who brings structure without rigidity, helps teams stay aligned, and operates effectively in a complex digital environment.

This is a hands-on role with clear mentorship, progression, and increasing ownership over time.

Key Responsibilities

Project Ownership & Delivery Support (Primary - Early Phase)

Serve as an embedded operational partner on 1-2 initiatives, actively supporting delivery by driving process, coordination, status tracking, communication, and risk management throughout execution

Partner with Product, Engineering, Design, Research, Analytics, and other key teams to track scope, milestones, risks, and dependencies

Maintain project plans, timelines, and delivery artifacts in tools such as Azure DevOps and Monday.com

Surface blockers early and support teams in resolving them

Provide regular status updates and clear visibility to stakeholders and leadership

Agile & Squad Support (Expanding Over Time)

Support Agile ceremonies (planning, standups, retrospectives, refinement) as needed for assigned projects or squads

Help ensure backlog readiness (clear requirements, acceptance criteria, dependencies identified)

Track delivery progress and health using dashboards and agreed-upon metrics

Support squads in applying our Agile and operational model consistently and effectively

Product & Delivery Operations

Partner with Product Managers to support roadmap execution and quarterly planning

Help maintain alignment between initiatives, roadmaps, and OKRs

Support documentation and reporting that improves transparency and shared understanding

Contribute to continuous improvement efforts by identifying gaps, friction points, or opportunities to simplify how teams work

Cross-Functional Coordination

Act as a reliable point of coordination across teams involved in shared initiatives

Help manage dependencies across squads and surface timing or sequencing risks

Prepare materials for leadership readouts, reviews, and planning sessions

Operational Foundations & Growth

Learn and apply standard tools, templates, and practices used across Digital Operations

Contribute to maintaining shared documentation, templates, and best practices

Support onboarding of new team members or squads into established operational ways of working

Take on broader responsibility and ownership as scope and influence expand

What Success Looks Like

Assigned projects are well-organized, visible, and progressing as expected

Risks and dependencies are surfaced early, not discovered late

Stakeholders have clarity on status, timelines, and next steps

Teams feel supported - not burdened - by operational structure

The role grows from project execution into broader squad support over time

What Poor Outcomes Look Like

This role is perceived as adding process without value

Project status is unclear or outdated

Dependencies or risks surface too late

Teams feel micromanaged rather than enabled

The role stays reactive instead of growing into proactive ownership

Bottom Line

This is not a process-enforcer role. This is an experienced individual contributor role that starts with defined initiative ownership and grows into trusted partnership with squads. The right candidate removes friction, creates clarity, and helps teams do their best work.

Preferred Qualifications

10+ years of experience in project management, delivery coordination, or product / engineering operations

Familiarity with Agile practices and software delivery environments

Experience using tools such as Azure DevOps, Jira, Monday.com, or similar

Strong organizational and follow-through skills

Clear, thoughtful communication - written and verbal

Comfort working across disciplines and asking good questions

Desire to take on broader ownership and influence over time

Experience in healthcare, technology, or regulated environments

Exposure to roadmap planning or OKRs

Interest in operations, delivery, and team effectiveness

Minimum Qualifications

Education: Bachelor's or 4 years of work experience above the minimum qualification

Experience: 5 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

AI Sales Manager - AI Solutions

EisnerAdvisory Group LLC • Philadelphia, PA • 2h ago

Management & Administrative

Reference #: Req-8367 Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next s...

2h ago

Go to Apply

Armed Security Officer -

U.S. Security Care, Inc. • Monmouth Junction, NJ • 9h ago

Management & Administrative

Armed Security Officer - Summary Title:Armed Security Officer - ID:10172024205 Location:Monmouth Junction, NJ Job Type:Part-Time, Armed Compensation:$28.50 Hr. Shifts:Weekdays, Weekends, Afternoons Description We are loo...

9h ago

Go to Apply

Sales Consultant - Hollow Metal - East, United States

Allegion • New Jersey, New Jersey • 11h ago

Management & Administrative

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and pr...

11h ago

Go to Apply

Warehouse Logistics Supervisor 2nd Shift

humano • Cranbury, NJ • 16h ago

Management & Administrative

Warehouse Logistics Supervisor 2nd Shift Department: Management Location: Cranbury, NJ START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3602405&source=3602405-CJB-0 ) Jo...

16h ago

Go to Apply

Warehouse Logistics Supervisor 1st Shift

humano • Cranbury, NJ • 16h ago

Management & Administrative

Warehouse Logistics Supervisor 1st Shift Department: Management Location: Cranbury, NJ START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3602402&source=3602402-CJB-0 ) Jo...

16h ago

Go to Apply

Warehouse Logistics Night Shift Supervisor

humano • Burlington, NJ • 16h ago

Management & Administrative

Warehouse Logistics Night Shift Supervisor Department: Management Location: Burlington, NJ START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3602329&source=3602329-CJB-0...

16h ago

Go to Apply

Inventory Technician I

CANON U.S.A.INC • Philadelphia, PA • 17h ago

Management & Administrative

Inventory Technician I Job Locations US-PA-Philadelphia Requisition ID 2025-20553 of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time Overview The Inventor...

17h ago

Go to Apply

Logistics Routing & Optimization Internship

Publisher's Circulation Fulfillment • New Jersey, New Jersey • 19h ago

Management & Administrative

Salary Range $15.00 - $20.00 Hourly Description Logistics Routing & Optimization Intern PCF delivers printed media to millions of homes across the Northeast region. PCF's Logistics Routing & Optimization Intern w...

19h ago

Go to Apply

Project Manager - Water/Wastewater

Johnson Mirmiran & Thompson • Philadelphia, PA • 19h ago

Management & Administrative

Project Manager - Water/Wastewater LinkedIn Twitter Email Message Share Facilities- Project Delivery Philadelphia, PA * ID: 24591 * Full-Time/Regular Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned con...

19h ago

Go to Apply

Account Manager

Forrester • Philadelphia, PA • 20h ago

Management & Administrative

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best eve...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.