Digital Operations Manager

Baylor Scott & White Health • Concord, NH • 10h ago

Role Overview

We are seeking a Digital Operations Manager to support delivery across our product and engineering organization. This role will initially focus on owning one or two defined cross-functional initiatives, ensuring strong execution, visibility, and alignment across teams. Over time, the role will evolve to support one or more squads more holistically, partnering closely with Product and Engineering leads on delivery, planning, and operations.

Reporting to the Director of Digital Operations, this role blends project management, delivery support, and foundational product operations. This role is intended for an experienced individual contributor who brings strong fundamentals and is ready to expand their scope and influence over time. It is ideal for someone who brings structure without rigidity, helps teams stay aligned, and operates effectively in a complex digital environment.

This is a hands-on role with clear mentorship, progression, and increasing ownership over time.

Key Responsibilities

Project Ownership & Delivery Support (Primary - Early Phase)

Serve as an embedded operational partner on 1-2 initiatives, actively supporting delivery by driving process, coordination, status tracking, communication, and risk management throughout execution

Partner with Product, Engineering, Design, Research, Analytics, and other key teams to track scope, milestones, risks, and dependencies

Maintain project plans, timelines, and delivery artifacts in tools such as Azure DevOps and Monday.com

Surface blockers early and support teams in resolving them

Provide regular status updates and clear visibility to stakeholders and leadership

Agile & Squad Support (Expanding Over Time)

Support Agile ceremonies (planning, standups, retrospectives, refinement) as needed for assigned projects or squads

Help ensure backlog readiness (clear requirements, acceptance criteria, dependencies identified)

Track delivery progress and health using dashboards and agreed-upon metrics

Support squads in applying our Agile and operational model consistently and effectively

Product & Delivery Operations

Partner with Product Managers to support roadmap execution and quarterly planning

Help maintain alignment between initiatives, roadmaps, and OKRs

Support documentation and reporting that improves transparency and shared understanding

Contribute to continuous improvement efforts by identifying gaps, friction points, or opportunities to simplify how teams work

Cross-Functional Coordination

Act as a reliable point of coordination across teams involved in shared initiatives

Help manage dependencies across squads and surface timing or sequencing risks

Prepare materials for leadership readouts, reviews, and planning sessions

Operational Foundations & Growth

Learn and apply standard tools, templates, and practices used across Digital Operations

Contribute to maintaining shared documentation, templates, and best practices

Support onboarding of new team members or squads into established operational ways of working

Take on broader responsibility and ownership as scope and influence expand

What Success Looks Like

Assigned projects are well-organized, visible, and progressing as expected

Risks and dependencies are surfaced early, not discovered late

Stakeholders have clarity on status, timelines, and next steps

Teams feel supported - not burdened - by operational structure

The role grows from project execution into broader squad support over time

What Poor Outcomes Look Like

This role is perceived as adding process without value

Project status is unclear or outdated

Dependencies or risks surface too late

Teams feel micromanaged rather than enabled

The role stays reactive instead of growing into proactive ownership

Bottom Line

This is not a process-enforcer role. This is an experienced individual contributor role that starts with defined initiative ownership and grows into trusted partnership with squads. The right candidate removes friction, creates clarity, and helps teams do their best work.

Preferred Qualifications

10+ years of experience in project management, delivery coordination, or product / engineering operations

Familiarity with Agile practices and software delivery environments

Experience using tools such as Azure DevOps, Jira, Monday.com, or similar

Strong organizational and follow-through skills

Clear, thoughtful communication - written and verbal

Comfort working across disciplines and asking good questions

Desire to take on broader ownership and influence over time

Experience in healthcare, technology, or regulated environments

Exposure to roadmap planning or OKRs

Interest in operations, delivery, and team effectiveness

Minimum Qualifications

Education: Bachelor's or 4 years of work experience above the minimum qualification

Experience: 5 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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