Head of Digital Banking & Customer Platforms

EverBank • Irvine, CA • 3h ago

The Head of Digital Banking & Customer Platforms leads strategy and execution of digital customer experiences including online/mobile banking, digital account opening, CRM, MarTech, contact center technology, and omni-channel journeys across retail, business, and commercial banking. Focuses on simplifying and modernizing acquisition and servicing experiences.

Key Responsibilities and Duties

Digital Banking Channels: Drives roadmap for online/mobile banking; expands self-service; improves UX and engagement.

Digital Account Opening: Leads onboarding for retail, business, and commercial; reduces friction; integrates identity verification, fraud tools, and funding flows.

Omni-Channel Journeys: Builds cohesive experiences across digital, CRM, MarTech, and contact center; partners with Marketing, CX, Operations, and Product.

Contact Center Experience: Improves IVR, routing, chat, and agent tools; increases digital servicing and containment.

MarTech Integration: Supports targeted engagement, personalization, and connected lifecycle journeys with Marketing.

Vendor Collaboration: Partners with CRM, digital banking, onboarding, contact center, and MarTech vendors.

Team Leadership: Leads teams across digital channels, onboarding, CRM, customer platforms, and MarTech integration.

Educational Requirements

University (Degree) Preferred

Work Experience

10+ Years Required

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

11PL

Posting end date: 1/2/26

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $204,000 - $291,000

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereo@type, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.

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