Office Support Specialist II 2025-03130
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Office Support Specialist II 2025-03130
Salary
$3,921.83 - $4,357.59 Monthly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2025-03130
Department
Board of Medicine
Division
Board of Medicine
Opening Date
12/30/2025
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
BAAS06
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
This position plays a key role in supporting the Board's compliance and licensing functions. The role assists with receiving, processing, and investigating complaints involving physicians and physician assistants, and helps the licensing team review and process applications for licensure. The position also works closely with the Executive Director, providing support on special projects and assigned tasks.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Human Resource Contact: Samantha Drew, 307-777-7667,samantha.drew2@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
Receptionist back up Second on the phones. Duties to provide additional phone or administrative support as needed or assigned.
Handles complaint intake and evidence management to include receiving complaints against physicians and physician assistants; sending and managing correspondence in the disciplinary process, including with licensees, other health care providers, and complainants.
Compile documentation requested of respondents, licensees, or others involved in an investigation received either by simple request or Administrative Subpoenas. These documents include, but are not limited to, patient medical files received from physicians' offices, extensive hospital records, and detailed Prescription Drug Monitoring Program (PDMP) reports from the Wyoming Board of Pharmacy. Organize, manage, and maintain voluminous case files. Scan, electronically Bates-stamp (affix serial numbers), and organize all medical and other records received in disciplinary case files received from all parties, regardless of the size, volume, or media of the materials.
Complete National Practitioner Data Base queries for investigations. Support the Board of Medicine Investigator with research, including but not limited to Medical and Legal, etc., to complete the necessary documentation and files as needed.
Audits and compliance, including CME audits, "yes" answers to renewal attestation questions, etc. Maintain records, research, and update files according to compliance needs. Report issues, anomalies, or concerns to the Board of Medicine Investigator.
Licensing System (GL) back-up, including: Back-up point of contact with vendor; fulfill list requests.
Fiscal Duties: Assist w/ fixed and non-fixed asset reports; daily and weekly bank deposits; gather data for monthly fiscal reports; update check log; complete monthly CR's (incl. access Transafe); complete weekly IMLC statements; assist with public records requests
Assist licensing staff with NPDB queries and continuous query entries.
Additional related duties as assigned.
Qualifications
PREFERENCES:
Preference may be given to those with WOLFS, State of Wyoming's electronic accounting system, called the Wyoming Online Financial System or "WOLFS," and/or knowledge of professional or occupational licensing processes and procedures.
Preference may be given to those with an Associate Degree in Business.
Preference may be given to those with 2-4 years of progressive work in business office communication.
KNOWLEDGE:
Knowledge of applicable computer applications.
Knowledge of records processing and maintenance procedures and systems.
Knowledge in the preparation of complicated documents.
Knowledge and understanding of the agency and each respective division/program.
Knowledge of WOLFS, the State of Wyoming's electronic accounting system, called the Wyoming Online Financial System or "WOLFS"
Knowledge of professional licensing.
Knowledge of Microsoft Office products.
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)
Experience:
0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
OR
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
Special physical demands are not required to perform the work.
NOTES:
FLSA: Non-Exempt
Supplemental Information
052-Wyoming Board of Medicine
Clickhere (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
URL:http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
