Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Product Operations Manager (Risk & Controls) will play a critical role in safeguarding the health and stability of AXP's Consumer Banking products through proactive business monitoring, investigations, and structured escalation management. This people leader will oversee day-to-day execution of a portfolio of product analytical control monitors (ACM), key risk indicators (KRIs), product control routines, and issue identification processes to ensure early detection of emerging risks and drive fast, coordinated resolution.
The successful candidate will identify product problems early and take steps to prevent customer impacts by partnering closely with partners in Product, Technologies, Servicing, Compliance, and Control Management to ensure clear problem definition, timely remediation, and end-to-end governance. This is a unique opportunity to shape the product governance framework for a high-visibility banking portfolio, ensure customer protections are maintained, and uphold Amex's reputation for trust, service, and operational excellence.
Key responsibilities include:
Lead the execution and review of product monitoring routines, including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reporting.
Identify emerging risks and trends; validate signals and prioritize areas requiring deeper investigation.
Ensure monitoring results are documented, tracked, and escalated appropriately.
Oversee investigations into customer, operational, and technical anomalies; raise INCs to Technology and Operations when needed.
Drive end-to-end issue management including scoping, documentation, impact assessments, and partner alignment.
Open Operational Risk Events (OREs) for significant or systemic problems, ensuring adherence to governance requirements.
Maintain strong relationships with Product Management, Technologies (Digital Banking), Operations/Servicing, Compliance, Control Management, and other stakeholders.
Ensure timely communication and alignment across partners during escalations, mitigation planning, and issue resolution.
Generate a monthly reporting package that summarizes all portfolio monitoring in an engaging and insightful manner
Contribute to governance forums by presenting monitoring findings, escalations, and risk themes.
Lead, mentor, and develop a team responsible for monitoring, investigations, and governance support.
Drive a culture of accountability, curiosity, structured problem-solving, and operational rigor.
Qualifications:
Ideal candidate will bring strong operational and investigative skills, product governance experience (or the ability to learn quickly), and the ability to manage complex cross-functional processes, issues and escalations.
3-5 years of relevant experience in product management, operations, control monitoring or issue management
Strong project management skills and ability to lead multiple projects and priorities
Demonstrated ability to lead investigations, manage issues, and drive escalations with confidence.
Strong technical acumen, able to converse well with product development and engineering partners.
Data analytical mindset and the ability to analyze data, find anomalies and patterns in the data
Familiarity with compliance requirements, issue management processes, or risk frameworks - or willingness to rapidly learn.
Strong collaboration and influencing skills with the ability to partner across multiple functions and levels.
People Leader: Experience leading a team of analysts--prioritizing workloads, streamlining processes.
Qualifications
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Job: Product
Primary Location: US-New York-New York
Other Locations: US-Utah-Sandy
Schedule Full-time
Tags backfill, approved in plan, hybrid
Req ID: 25023208
