Remote -Customer Service Representative

Teleperformance USA • Indiana, Indiana • 1d ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Community Manager

TREK Development Group • Indiana, PA • 16h ago

Management & Administrative

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives. At TREK,...

16h ago

Go to Apply

Community Manager

TREK Development Group • Indiana, PA • 16h ago

Management & Administrative

16h ago

Go to Apply

Corrections Officer Trainee - State Correctional Institution at Pine Grove

Commonwealth of Pennsylvania • Indiana, PA • 4d ago

Management & Administrative

Reference #: 5173578 THE POSITION Are you looking for more than just a job, but the start of a successful career? If you have a strong dedication to public service and want to help keep the public safe, we encourage you...

4d ago

Go to Apply

Associate Logistics & Warehouse

Markem-Imaje • Indiana, Indiana • 6d ago

Management & Administrative

Associate Logistics & Warehouse Location: Bhiwadi, RJ, IN Work Arrangement: Onsite Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable a...

6d ago

Go to Apply

Administrative Assistant (Part Time)

WorkLink Staffing • Ebensburg, PA • 6d ago

Management & Administrative

Administrative Assistant (Part Time) Location: Ebensburg, PA Pay Rate: $13.00 per hour Schedule: Monday to Friday -- 8am to 4:30pm What's in it for you? Affordable Medical, Vison, Dental, Short-Term Disability and Life I...

6d ago

Go to Apply

Regional Sales Manager

Valmont Industries, Inc. • Indiana, Indiana • 1w ago

Management & Administrative

15000 Valmont Plaza Omaha Nebraska 68154 Why Valmont We're Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helpin...

1w ago

Go to Apply

Account Manager - Sales

Markem-Imaje • Indiana, Indiana • 1w ago

Management & Administrative

Account Manager - Sales Location: Hyderabad, TG, IN Work Arrangement: Hybrid Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovat...

1w ago

Go to Apply

Probation Services Consultant

State of Indiana • Indiana, Indiana • 1w ago

Management & Administrative

Probation Services Consultant Date Posted: Dec 19, 2025 Requisition ID: 469675 Location: 100% Remote, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest emplo...

1w ago

Go to Apply

(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Johnstown, PA • 2w ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

2w ago

Go to Apply

Senior Manager, FP&A Systems & Insights

Vail Resorts • Indiana, Indiana • 2w ago

Management & Administrative

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.