Front Office Supervisor

Omni Hotels • Tucson, AZ • 17h ago

Location

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and training of front desk agents.

Responsibilities

To be thoroughly acquainted with all check-in policies and procedures.

To be experienced with various guest scenarios.

To be familiar with all technical equipment related to the Front Desk.

To be familiar with all hotel facilities and offerings.

To understand the influence and importance of all departments on the Front Desk.

Responsible for the training of new associates.

Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

Understand and be able to perform rooms control duties.

Broad knowledge of Epitome, Synergy and Vingcard systems.

Familiar with all reservation special packages.

Understand all radio codes and emergency procedures.

Qualifications

Attain a high propensity for customer service.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to work cohesively with co-workers both within and outside of your department

Ability to think clearly, quickly and make concise decisions

Ability to prioritize, organize and follow up

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns

Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

Previous cash handling experience.

Ability to stand for prolonged periods of time.

May require working overnight shift.

Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Previous supervisory experience preferred

Previous hotel/resort front office experience required

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-AZ-Tucson

Posted Date3 hours ago(12/29/2025 4:21 PM)

Requisition ID 2025-130806

of Openings 1

Category (Portal Searching) Front Office Operations

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