Account Manager

City Wide Facility Solutions • Rogers, AR • 2h ago

City Wide Facility Solutions in East NW Arkansas is excited to welcome a passionate Facility Solutions Manager (FSM) who is ready to drive business growth while also advancing their own professional journey in a vibrant, fast-paced environment. We offer a competitive base salary, along with an appealing commission structure and a comprehensive benefits package for the right candidate. Being bilingual is definitely a plus! This dedicated individual will oversee a territory and a surrounding area.

Why City Wide?

At City Wide Facility Solutions, we're proud to be a leader in the building maintenance industry. As a sales and management company, we offer a single-source solution for all building maintenance services, both inside and out. We exemplify our core values of relentless customer service, growth mindset, and hustle. We're looking for people who want a career, not just a job, and we are committed to promoting from within. Our dynamic team thrives in a collaborative, inclusive, and fun atmosphere that recognizes and rewards outstanding performance.

Key Responsibilities:

Client Relationship Management: Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion.

Operational Excellence: Ensure top-notch service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations.

Strategic Problem Solving: Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency.

Technology and Reporting: Leverage City Wide's CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery.

Ideal Candidate:

Demonstrated experience in account management, sales, or a related field in the service industry.

A proven leader with a track record of managing diverse teams.

Strong skills in problem-solving, organization, and communication.

Comfortable with technology, preferably with experience in CRM systems.

Thrives in a fast-paced, results-oriented environment.

Compensation:

Base Salary: $60,000, with the opportunity to earn significant On Track Earnings of $95,000+ based on your performance.

Additional Benefits: A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

Performance Metrics for Success: At City Wide Facility Solutions, we value transparency and clarity in our success measurements. As a Facility Solutions Manager, your performance will be assessed based on several essential metrics that drive client growth and satisfaction as well as the prosperity of our branch. These include:

Client Retention: Strive for a client retention rate of 96-98%. High retention signifies exceptional service and client satisfaction.

Revenue Growth: You will be expected to boost extra service (ES) sales, with specific targets tailored to your designated territory.

Quality Assurance: Perform and document thorough quality control inspections to guarantee that all services meet our high standards.

Operational Excellence: Manage service delivery efficiently, ensuring compliance with both client and company standards.

Team Management: Lead and nurture your team, promoting high performance and adherence to company protocols.

Requirements

3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.

High School diploma required; bachelor's degree highly desirable.

Highly detail oriented and excellent follow-through on commitments.

Positive and outgoing personality; great at building relationships.

Excellent verbal and strong written communication skills.

Proficient in Microsoft Office and knowledge of CRM database.

Must have reliable transportation.

Bilingual a plus but not required

Benefits

Health & dental insurance

Paid time off

Incentive Compensation / Bonus

Benefits

Mileage reimbursement

401k

Health insurance

Paid time off

Dental insurance

Vision insurance

Life insurance

Paid training

Cell phone allowance

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