Description
Introduction
Do you want to join an organization that invests in you as a Senior Manager Accounts? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Manager Accounts like you to be a part of our team.
Job Summary and Qualifications
The Senior Account Manager is responsible for building and strengthening long-term business partnerships, assuring member and suppliers have an outstanding experience with HealthTrust such that they would recommend and promote our services to others. Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members. Provides and coordinates support for the Account Directors. Provides training and helps Account Managers and Associate Account Managers advance through the Department's Account Management Development Plan.
Portfolio of assigned accounts can include: Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities and other facilities as assigned
Key Responsibilities:
Assures excellent business partner engagement and satisfaction
Achieves annual sales, retention and financial goals
Provides and coordinates support for the Account Directors
Trains and develops Account Managers and Associate Account Managers
Duties (included but not limited to):
Onboarding and Implementation:
Helps orient new members to HealthTrust systems (electronic contract catalog, InSight, member website, etc.)
Works with new members and vendor partners to facilitate contract access and conversions
Assists with membership rostering
Assists implementation team during new member onboarding
Planning:
Develops member-specific strategic business plans- including SWOT analysis, leadership engagement, contract penetration/compliance, sales, new business development, etc.
Prepares agendas and related data analytics for meetings and quarterly business reviews
Assists Account Managers in the above items
Analytics:
Utilizes vendor reported data and member spend data to identify savings, compliance, conversion and tier max opportunities
Develops custom reports to best demonstrate member value proposition
Reformats data for member-facing presentations
Sales and Account Management:
Meets and interfaces with members on a regular basis
Implements member-specific strategic business plans, driving successful results to goals. Completes regular updates of related activities in customer relationship management (CRM) tool
Builds and strengthens customer relationships with proactive communications and timely follow up
Identifies and shares contract opportunities, and facilitates timely contract activation
Serves as the Member Services liaison to resolve issues with suppliers, distributors, service-line partners and other as needed
Updates members on key program initiatives and strategic opportunities
Schedules and completes quarterly business reviews to include realized value, rebates and admin fees; plus a collaborative forward-focused discussion of next opportunities.
Participates in member meetings and committees as requested.
Operates within established budgets, acting as a good steward of company resources.
Training and mentoring:
Helps coordinate orientation of newly hired Account Managers and Associate Account Managers
Provides training and helps Account Managers and Associate Account Managers advance through the Department's Account Management Development Plan
Coordinates support for the Account Directors, assigning work and projects as approved by the AVP of Member Services.
REQUIREMENTS
Bachelor's degree required.
Minimum 2 years of account management experience (supply chain preferred)
Sales experience- prospecting, pipeline development, conversion
Working knowledge of healthcare industry, supply chain, GPOs
Strong analytic skills- high proficiency with Excel
Excellent communication skills- able to present and influence credibly and effectively at all levels of the organization including the C-Suite
Executive presence- confidence, poise under pressure, decisiveness- conveying an image that is consistent with the organizations' vision and values
Understanding of basic contracts and agreement language
Salesforce CRM experience preferred
CMRP Preferred
In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Manager Accounts opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
