Loan Admin Support Services Supervisor

Carrington • Columbus, OH • 2h ago

Come join our amazing team and work a hybrid schedule based out of our Westfield office!

The Loan Admin Service Support Supervisor provides leadership, training and supervision to employees in the Loan Administration Support Department. Oversee and coordinate daily loan servicing activities within assigned team. Prepare and maintain reports and records for processing. Works under general directions with substantial latitude and makes decisions involving the savings and losses to the company and investors. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $70,000.00/yr - $75,000.00/yr plus annual bonus.

What you'll do:

Provide leadership, training and supervision to employees in the Loan Administration Support Department.

Oversee and coordinate daily loan servicing activities within assigned team. Prepare and maintain reports and records for processing.

Works under general directions with substantial latitude and makes decisions involving the savings and losses to the company and investors.

Manage the workflow and assignment of work activities to assigned units within the department; follow up for completion to ensure that service standards are consistently met.

Assist in the management of processing all aspects of borrower incoming and outgoing correspondence.

Monitor team(s) assignments to ensure deadlines are met in accordance with the organization's policies

and applicable laws.

Accurately assess strengths and development needs of employees including timely and specific

feedback and performance management.

Provide leadership to assigned team(s), including hiring and training employees. Demonstrate

persistence and overcome obstacles, which allow the team to achieve challenging goals that are set by

the supervisor.

Handle and resolve escalated requests from customers or third parties and assist the Loan

Administration Support teams in identifying solutions.

Develop, update, and implement effective policies and procedures to ensure timely, accurate, cost

effective and excellent service to our customers and in accordance with state and federal requirements.

Identify and analyze escalated problems and provide guidance to team members for resolution.

Lead special projects, conduct the research, provide information and identify possible solutions.

Mortgage Servicing experience required

Excellent critical thinking, problem solving, writing, and sound judgement skills

Must be a team player with strong attention to detail and able to work independently.

Advanced negotiation skills and knowledge of ongoing regulatory issues preferred

Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints

Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit

Ability to organize and prioritize work schedules of others on a short and long-term basis

Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy

Ability to compose materials, such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area

What you'll need:

Two (2) to Four (4) plus years related Mortgage servicing experience and/or financial industry, with a minimum of two (2) years supervisory experience required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Relationship Banker

First Commonwealth Bank • Powell, OH • 7h ago

Finance, Accounting & Banking

As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each...

7h ago

Go to Apply

Accounting Supervisor

ARS • Columbus, OH • 7h ago

Finance, Accounting & Banking

Company Name Columbus Worthington Air Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its...

7h ago

Go to Apply

Accounting Supervisor

ARS • Columbus, OH • 7h ago

Finance, Accounting & Banking

7h ago

Go to Apply

Biologics Quality Assurance Auditor

Actalent • Columbus, OH • 7h ago

Finance, Accounting & Banking

Biologics Quality Assurance Auditor INTERESTED CANDIDATES CAN SEND UPDATED RESUMES TO MAMCDONOUGH @ACTALENTSERVICES .COM OR TEXT MARISA AT 330. 397. 1302 TO SET UP A PHONE INTERVIEW! Job Description The Quality Assurance...

7h ago

Go to Apply

Adjudicator, Provider Claims-On the phone

Molina Healthcare • Columbus, OH • 19h ago

Finance, Accounting & Banking

JOB DESCRIPTION Job Summary Provides support for provider claims adjudication activities including responding to providers to address claim issues, and researching, investigating and ensuring appropriate resolution of cl...

19h ago

Go to Apply

Adjudicator, Provider Claims-On the phone

Molina Healthcare • Columbus, OH • 19h ago

Finance, Accounting & Banking

19h ago

Go to Apply

Asset Based Lending Loan Origination Associate II

JPMorgan Chase • Columbus, OH • 20h ago

Finance, Accounting & Banking

At JPMorganChase, we offer you the opportunity to enhance your career in a role that impacts the financial industry. You will be part of a team that values growth, collaboration, and innovation. Your skills will be pivot...

20h ago

Go to Apply

Adjuster, Claims (Remote)

Molina Healthcare • Columbus, OH • 1d ago

Finance, Accounting & Banking

JOB DESCRIPTION Job Summary Provides support for claims adjustment activities including administering claims payments, maintaining claim records, and providing counsel to claimants regarding coverage amount and benefit i...

1d ago

Go to Apply

Adjuster, Claims (Remote)

Molina Healthcare • Columbus, OH • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Line of Business CFO - Commercial

Northwest Bank • Columbus, OH • 1d ago

Finance, Accounting & Banking

Job Description As a key member of Business Finance, this role serves as a strategic partner, providing financial support to the Commercial Bank will oversee business line finance responsibilities, which include: working...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.