Loan Admin Support Services Supervisor

Carrington • Baton Rouge, LA • 8h ago

Come join our amazing team and work a hybrid schedule based out of our Westfield office!

The Loan Admin Service Support Supervisor provides leadership, training and supervision to employees in the Loan Administration Support Department. Oversee and coordinate daily loan servicing activities within assigned team. Prepare and maintain reports and records for processing. Works under general directions with substantial latitude and makes decisions involving the savings and losses to the company and investors. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $70,000.00/yr - $75,000.00/yr plus annual bonus.

What you'll do:

Provide leadership, training and supervision to employees in the Loan Administration Support Department.

Oversee and coordinate daily loan servicing activities within assigned team. Prepare and maintain reports and records for processing.

Works under general directions with substantial latitude and makes decisions involving the savings and losses to the company and investors.

Manage the workflow and assignment of work activities to assigned units within the department; follow up for completion to ensure that service standards are consistently met.

Assist in the management of processing all aspects of borrower incoming and outgoing correspondence.

Monitor team(s) assignments to ensure deadlines are met in accordance with the organization's policies

and applicable laws.

Accurately assess strengths and development needs of employees including timely and specific

feedback and performance management.

Provide leadership to assigned team(s), including hiring and training employees. Demonstrate

persistence and overcome obstacles, which allow the team to achieve challenging goals that are set by

the supervisor.

Handle and resolve escalated requests from customers or third parties and assist the Loan

Administration Support teams in identifying solutions.

Develop, update, and implement effective policies and procedures to ensure timely, accurate, cost

effective and excellent service to our customers and in accordance with state and federal requirements.

Identify and analyze escalated problems and provide guidance to team members for resolution.

Lead special projects, conduct the research, provide information and identify possible solutions.

Mortgage Servicing experience required

Excellent critical thinking, problem solving, writing, and sound judgement skills

Must be a team player with strong attention to detail and able to work independently.

Advanced negotiation skills and knowledge of ongoing regulatory issues preferred

Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints

Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit

Ability to organize and prioritize work schedules of others on a short and long-term basis

Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy

Ability to compose materials, such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area

What you'll need:

Two (2) to Four (4) plus years related Mortgage servicing experience and/or financial industry, with a minimum of two (2) years supervisory experience required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Analyst, Statutory Financial Reporting & Analysis

CVS Health • Baton Rouge, LA • 2d ago

Finance, Accounting & Banking

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

2d ago

Go to Apply

Major & Strategic Account Executive - Tax & Accounting

Wolters Kluwer • Baton Rouge, LA • 2d ago

Finance, Accounting & Banking

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers...

2d ago

Go to Apply

Major & Strategic Account Executive - Tax & Accounting

Wolters Kluwer • Baton Rouge, LA • 2d ago

Finance, Accounting & Banking

2d ago

Go to Apply

Treasury Management Sales Analyst

UMB Bank • Baton Rouge, LA • 4d ago

Finance, Accounting & Banking

Under general direction, the Treasury Management (TM) Sales Analyst supports the Treasury Management Officers (TMOs) in growing TM revenue. This position is responsible for the creation, analysis and delivery of proposal...

4d ago

Go to Apply

Mortgage Loan Officer - Louisiana

Regions Bank • Baton Rouge, LA • 4d ago

Finance, Accounting & Banking

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

4d ago

Go to Apply

ACCOUNTANT ADMINISTRATOR 2

Louisiana Department of State Civil Service • Baton Rouge, LA • 5d ago

Finance, Accounting & Banking

ACCOUNTANT ADMINISTRATOR 2 Print ( https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5179484 ) Apply ? ACCOUNTANT ADMINISTRATOR 2 Salary $5,751.00 - $11,284.00 Monthly Location Baton Rouge, LA Job Type Class...

5d ago

Go to Apply

Accountant 1/2/3/4

Louisiana Department of State Civil Service • Baton Rouge, LA • 5d ago

Finance, Accounting & Banking

Accountant 1/2/3/4 Print ( https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5179649 ) Apply ? Accountant 1/2/3/4 Salary Depends on Qualifications Location Baton Rouge, LA Job Type Promotion Job Number 419-2...

5d ago

Go to Apply

ACCOUNTANT 1

Louisiana Department of State Civil Service • Baton Rouge, LA • 5d ago

Finance, Accounting & Banking

ACCOUNTANT 1 Print ( https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5179772 ) ? ACCOUNTANT 1 Salary $5,000.00 Monthly Location Baton Rouge, LA Job Type Unclassified Job Number R00111977 Department LSU-Bat...

5d ago

Go to Apply

Director Finance

Ryder System • Baton Rouge, LA • 6d ago

Finance, Accounting & Banking

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : JOB SUMMARY The Director DTS (Dedicated Transportation Solutions) Pricing wil...

6d ago

Go to Apply

Sales Manager, Life Insurance

Kemper • Baton Rouge, LA • 1w ago

Finance, Accounting & Banking

Location(s) Baton Rouge, Louisiana Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.