Loan Admin Support Services Supervisor

Carrington • Augusta, ME • 2d ago

Come join our amazing team and work a hybrid schedule based out of our Westfield office!

The Loan Admin Service Support Supervisor provides leadership, training and supervision to employees in the Loan Administration Support Department. Oversee and coordinate daily loan servicing activities within assigned team. Prepare and maintain reports and records for processing. Works under general directions with substantial latitude and makes decisions involving the savings and losses to the company and investors. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $70,000.00/yr - $75,000.00/yr plus annual bonus.

What you'll do:

Provide leadership, training and supervision to employees in the Loan Administration Support Department.

Oversee and coordinate daily loan servicing activities within assigned team. Prepare and maintain reports and records for processing.

Works under general directions with substantial latitude and makes decisions involving the savings and losses to the company and investors.

Manage the workflow and assignment of work activities to assigned units within the department; follow up for completion to ensure that service standards are consistently met.

Assist in the management of processing all aspects of borrower incoming and outgoing correspondence.

Monitor team(s) assignments to ensure deadlines are met in accordance with the organization's policies

and applicable laws.

Accurately assess strengths and development needs of employees including timely and specific

feedback and performance management.

Provide leadership to assigned team(s), including hiring and training employees. Demonstrate

persistence and overcome obstacles, which allow the team to achieve challenging goals that are set by

the supervisor.

Handle and resolve escalated requests from customers or third parties and assist the Loan

Administration Support teams in identifying solutions.

Develop, update, and implement effective policies and procedures to ensure timely, accurate, cost

effective and excellent service to our customers and in accordance with state and federal requirements.

Identify and analyze escalated problems and provide guidance to team members for resolution.

Lead special projects, conduct the research, provide information and identify possible solutions.

Mortgage Servicing experience required

Excellent critical thinking, problem solving, writing, and sound judgement skills

Must be a team player with strong attention to detail and able to work independently.

Advanced negotiation skills and knowledge of ongoing regulatory issues preferred

Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints

Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit

Ability to organize and prioritize work schedules of others on a short and long-term basis

Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy

Ability to compose materials, such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area

What you'll need:

Two (2) to Four (4) plus years related Mortgage servicing experience and/or financial industry, with a minimum of two (2) years supervisory experience required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Lead - Finance Special Projects

Humana • Augusta, ME • 9h ago

Finance, Accounting & Banking

Become a part of our caring community and help us put health first The Lead - Finance Special Projects is responsible for driving targeted process improvement initiatives within the Finance function. This role partners c...

9h ago

Go to Apply

Director - Finance Portfolio Management, Strategy, & Special Projects

Humana • Augusta, ME • 9h ago

Finance, Accounting & Banking

Become a part of our caring community and help us put health first The Director of Finance Portfolio Management, Strategy, & Special Projects is a key leadership role responsible for shaping the future state of the F...

9h ago

Go to Apply

Lead - Finance Portfolio Management and Strategy

Humana • Augusta, ME • 9h ago

Finance, Accounting & Banking

Become a part of our caring community and help us put health first The Lead - Finance Portfolio Management and Strategy plays a critical role in supporting the development and execution of the Finance function's strategi...

9h ago

Go to Apply

Senior Finance Analyst, Forecourt Solutions

Vontier • Augusta, ME • 9h ago

Finance, Accounting & Banking

INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities) This Finance Analyst plays a critical role in driving the company's financial success by working across our organization to help ensure our revenue targets transla...

9h ago

Go to Apply

Analyst, Statutory Financial Reporting & Analysis

CVS Health • Augusta, ME • 3d ago

Finance, Accounting & Banking

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

3d ago

Go to Apply

Major & Strategic Account Executive - Tax & Accounting

Wolters Kluwer • Augusta, ME • 4d ago

Finance, Accounting & Banking

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers...

4d ago

Go to Apply

Major & Strategic Account Executive - Tax & Accounting

Wolters Kluwer • Augusta, ME • 4d ago

Finance, Accounting & Banking

4d ago

Go to Apply

Controller

Robert Half • Waterville, ME • 1w ago

Finance, Accounting & Banking

Description We are looking for a skilled Controller to join our team on a contract basis in Waterville, Maine. In this role, you will oversee document management processes, ensuring accuracy and efficiency in document co...

1w ago

Go to Apply

Director Finance

Ryder System • Augusta, ME • 1w ago

Finance, Accounting & Banking

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : JOB SUMMARY The Director DTS (Dedicated Transportation Solutions) Pricing wil...

1w ago

Go to Apply

Senior Payroll and Classification Administrator

Maine Community College System • Augusta, ME • 1w ago

Finance, Accounting & Banking

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1288561 Senior Payroll and Classification Administrator The Maine Community College System (MCCS) is loo...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.