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Practice Manager

Confluent • Richmond, VA • 1d ago

Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$136.2K - $160K - Offers Equity - Offers Commission

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here (https://confluentbenefits.com) .

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

As a Practice Manager at Confluent, you will lead a team of professional services consultants and our partners who work with our customers to ensure their success with Confluent's products. Your responsibilities will include driving adoption and consumption, achieving high levels of customer satisfaction, fostering revenue growth, and developing your team. You will engage with customers throughout their lifecycle from pre-sales through delivery to align business outcomes, establish clear success criteria, and ensure overall customer success.

The ideal candidate for this role should have a proven track record of delivering high-quality professional services to enterprise customers. They should possess excellent communication and interpersonal skills, strong project management skills, and a deep understanding of enterprise architecture, data and systems integration, and the data stream processing markets.

What You Will Do:

Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth.

Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, and utilization goals.

Ensure successful project delivery with both internal teams and our partners to earn our customers' love. Resolve delivery challenges, address resource contentions, and manage expectations.

Participate in Confluent product and sales strategy for the customers in your region.

Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

What You Will Bring:

Professional Services leadership background implementing SaaS/PaaS/IaaS

Experience overseeing enterprise-level IT delivery projects (5 years or equivalent capability).

Experience or interest in selling enterprise IT delivery services.

Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.

Exceptional interpersonal communication skills, as the role is primarily customer-facing. Candidates will need to travel to customer sites and lead engagements with business executives, enterprise architects, and engineering/design management personnel.

Some fluency in Spanish and/or Portuguese

Willingness to travel as required, estimated at 20% of the time, to support sales opportunities and maintain existing customer relationships.

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

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