Mortgage Assistance Point (MAP) Specialist

U.S. Bank • Hartford, CT • 1d ago

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status. Facilitates borrowers' assistance programs by helping them understand options available to them. Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions. Acquires additional information and documentation needed from borrowers for retention and disposition options. Studies and abides by all regulatory and compliance requirements.

Basic Qualifications

High school diploma or equivalent

Two to four years of experience in clerical or administrative activities

Preferred Skills/Experience

Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision

Ability to research and manage multiple projects and deadlines simultaneously

Proficient PC skills, particularly word processing, spreadsheet and data base software

Effective verbal and written communication skills

Ability to acclimate to an ever changing environment

Working schedule:

Closing evening shift, Monday-Friday from 11:00am-8:00pm Central time, with a rotating Saturday schedul e. There is a shift differential, but it is determined by your local time.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Consumer & Business Banking, Senior Relationship Banker, Avon, CT

Santander US • Avon, CT • 1d ago

Finance, Accounting & Banking

Consumer & Business Banking, Senior Relationship Banker, Avon, CT Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a...

1d ago

Go to Apply

Banking Associate - 30 Hours - Cheshire, CT

TD Bank • Cheshire, CT • 2d ago

Finance, Accounting & Banking

Work Location: Cheshire, Connecticut, United States of America Hours: 30 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities...

2d ago

Go to Apply

Banking Associate - Cheshire, CT

TD Bank • Cheshire, CT • 2d ago

Finance, Accounting & Banking

Work Location: Cheshire, Connecticut, United States of America Hours: 40 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities...

2d ago

Go to Apply

Analyst, Statutory Financial Reporting & Analysis

CVS Health • Hartford, CT • 2d ago

Finance, Accounting & Banking

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

2d ago

Go to Apply

Major & Strategic Account Executive - Tax & Accounting

Wolters Kluwer • Hartford, CT • 2d ago

Finance, Accounting & Banking

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers...

2d ago

Go to Apply

Major & Strategic Account Executive - Tax & Accounting

Wolters Kluwer • Hartford, CT • 2d ago

Finance, Accounting & Banking

2d ago

Go to Apply

Actuary - AFA

CVS Health • Hartford, CT • 4d ago

Finance, Accounting & Banking

4d ago

Go to Apply

Senior Compensation Analyst

Eversource Energy • East Berlin, CT • 5d ago

Finance, Accounting & Banking

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct compa...

5d ago

Go to Apply

Spclst, Gen Finance Mgmt (Onsite)

RTX Corporation • East Hartford, CT • 5d ago

Finance, Accounting & Banking

Date Posted: 2025-12-24 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requireme...

5d ago

Go to Apply

Spclst, Gen Finance Mgmt (Onsite)

RTX Corporation • East Hartford, CT • 5d ago

Finance, Accounting & Banking

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.