Field Service Technician II - Quincy/ Wenatchee (WA)

Mitsubishi Electric Power Products, Inc. • Quincy, WA • 4h ago

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions! MEPPIs Service Center Division (SCD) is looking for a Field Service Technician II to perform service support activities for single and three-phase Uninterruptible Power Supplies (UPS) and peripherals. In this role, youll deliver on-site troubleshooting, repairs, and preventative services while supporting both internal and external customers with world-class technical expertise. What Youll Do:

Deliver On-Site Support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products.

Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users.

Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status.

Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service.

Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection.

Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed.

Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers long-term investments.

Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.

Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment.

Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures.

Stay Professional: Submit accurate expense reports in accordance with company policies.

What You Bring:

Education: Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic productsor equivalent education and experience.

Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, plus advanced proficiency in mechanical and electronic test equipment.

Analytical Skills: Advanced analytical and problem-solving skills with the ability to diagnose complex issues.

Certifications: OSHA-10 Construction and NFPA-70E certification.

Communication: Advanced interpersonal, communication, and presentation skills to interact effectively with customers, employees, and suppliers.

Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols.

Technology Proficiency: Advanced computer skills, especially with Microsoft Office and MRP/ERP business systems.

Whats in It for You?

Competitive Pay: Earn $35+ per hour, with final rate based on experience and qualifications.

Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.

Retirement Security: 401(k) plan with company match up to 4%.

Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays per year.

Career Development: Training programs and educational assistance to support your growth.

Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.

Why MEPPI? At MEPPI, youre not just another technicianyoure a vital part of our mission to provide reliable, innovative power solutions. As a U.S. affiliate of Mitsubishi Electric, weve been solving critical facility challenges since 1985. Join us in buil To view the full job description,

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