District Manager (PLCB Retail Operations Manager 1) District 4 - Region 2
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District Manager (PLCB Retail Operations Manager 1) District 4 - Region 2
Salary
$82,621.00 - $117,497.00 Annually
Location
*Home Headquartered, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-39313-02229
Department
Liquor Control Board
Division
LC Mgr Dist 4 Reg 2
Opening Date
12/26/2025
Closing Date
1/8/2026 11:59 PM Eastern
Job Code
02229
Position Number
00092305
Union
Non Union
Bargaining Unit
M3
Pay Group
ST09
Bureau / Division Code
00269540
Bureau / Division
Retail Operations
Worksite Address
Home Headquartered
Contact Name
Rita Jones
Contact Phone
717.783.5324
Contact Email
ritajones@pa.gov
Description
Benefits
Questions
THE POSITION
The Pennsylvania Liquor Control Board's (PLCB) Fine Wine & Good Spirits brand is seeking a District Manager for Store Operations in District 4, Region 2 which covers Lackawanna, Bradford, Susquehanna and Wyoming Counties. This position will be home-headquartered OR headquartered at a Wine & Spirits Store. The selected candidate would be expected to travel daily within the district and also need to respond timely to emergency situations.
If you are a proven leader in the retail industry and want to bring superior customer service, integrity, work ethic, and team coordination to the PLCB, this is THE opportunity for you. Apply today!
DESCRIPTION OF WORK
This is an exciting leadership opportunity to serve the Commonwealth of Pennsylvania. The employee in this position serves as a District Manager within Store Operations at the PLCB. This position will be responsible for driving profitable sales growth in stores throughout the assigned district and has full accountability for the key financial results of the district.
As the District Manager, you will be responsible for the overall leadership and development of the store
management teams within the district by building an independent, high-performing team that is dedicated to achieving results and supporting agency strategies. In this vital role, you will have the opportunity to set the tone and maintain the culture of the PLCB, inspiring the employees, and showing dedication to the customers.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00092305) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Must be willing to travel.
Travel covers Lackawanna, Bradford, Susquehanna, and Wyoming Counties.
Telework: This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a State Liquor Store Administrator 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
Two years as a State Liquor Store Administrator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Seven years of retail store experience at the manager or assistant manager level which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives;or
An equivalent combination of experience and training which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a State Liquor Store Administrator 2 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Have you been employed by the Commonwealth of Pennsylvania as a State Liquor Store Administrator 1 for two or more years full-time?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
How many years of full-time retail store experience at the manager or assistant manager level which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives do you possess?
7 years or more
6 but less than 7 years
Less than 6 years
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
How much graduate coursework have you completed in Business Administration, Public Administration, Management or a related field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link.
30 credits or more
15 but less than 30 credits
Less than 15 credits
None
08
INSTRUCTIONS: You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3)
Yes
09
WORK BEHAVIOR 1 - RETAIL STORE OPERATIONS
Inspects multiple retail stores for safe and efficient operations. This includes inspecting merchandising displays, reviewing store records and reports for timeliness and accuracy, determining effective cash control procedures, reviewing shipping/receiving/inventory control principles and practices, and observing customer service communications. Documents any discrepancies and develops corrective action plans with time frames for correction.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience inspecting MULTIPLE retail stores for safe and efficient store operations. This experience included inspecting merchandising displays, reviewing store records and reports for accuracy, determining effective cash control procedures, reviewing shipping/receiving/inventory control principles and practices, and observing customer service communications. I was responsible for developing corrective action plans for all assigned stores that were not in compliance with operational requirements and for ensuring the deficiencies were corrected timely.
B. I have experience inspecting an INDIVIDUAL retail store for safe and efficient store operations. This included inspecting merchandising displays, reviewing store records and reports for accuracy, determining effective cash control procedures, reviewing shipping/receiving/inventory control principles and practices, and observing customer service communications. I notated all discrepancies and areas of noncompliance.
C. I have experience assisting with the inspection of retail store premises for safe and efficient store operations. I reviewed store records and reports for accuracy, determined effective cash control procedures, or reviewed shipping/receiving/inventory control principles and practices.
D. I have successfully completed college-level coursework related to operations management, retail management, or business management.
E. I have NO experience or education related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
Your experience inspecting retail store(s) for safe/efficient store operations (for multiple stores, for an individual store, etc.).
Your experience developing corrective action plans.
The actual duties you performed and level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
12
WORK BEHAVIOR 2 - WRITTEN COMMUNICATION
Composes narrative and statistical reports, formal presentations, letters, emails, and other specialized writing assignments.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have independently composed narrative or statistical reports, formal presentations, letters, emails, and other specialized writing assignments. I was responsible for the accuracy and content of all the final products.
B. I have experience composing portions of reports or formal presentations. I was not responsible for the accuracy and content of the entire report or formal presentation. I have experience preparing letters and emails and I was entirely responsible for the accuracy and content of these final products.
C. I have successfully completed college-level coursework related to report writing, technical writing, or English composition.
D. I have NO experience or education related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
The @type(s) of written documents you composed (narrative or statistical reports, formal presentations, letters, emails, other specialized writing assignments, etc.).
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
15
WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE
Provides technical assistance to managers, staff, customers, and the public regarding procedures and objectives for store operations. Interprets and provides explanations of new and updated policies to managers and staff.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience providing technical assistance/information to managers, staff, AND external parties regarding procedures, objectives, and policies related to store operations.
B. I have experience providing technical assistance/information to managers and staff regarding procedures, objectives, and policies related to store operations. Someone else was responsible for responding to external parties.
C. I have successfully completed college-level coursework related to public relations, public speaking, or communication.
D. I have NO experience or education related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
Your experience providing technical assistance/information.
The topic(s) of the information provided and to whom.
The actual duties you performed and level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
18
WORK BEHAVIOR 4 - SUPERVISION
Performs the full range of supervisory duties by assigning and reviewing work, providing guidance, training subordinates or arranging for the training of subordinates, evaluating work, providing discipline, and monitoring and approving leave. These duties include 2nd level supervision, i.e., supervising supervisory subordinates.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience SUPERVISING staff who performed the full range of supervisory duties by assigning and reviewing work, providing guidance, training subordinates or arranging for the training of subordinates, evaluating work, providing discipline, and monitoring and approving leave. This supervisory experience was 2nd level supervision (supervising a supervisor).
B. I have experience SUPERVISING staff performing the full range of supervisory duties by assigning and reviewing work, providing guidance, training subordinates or arranging for the training of subordinates, evaluating work, providing discipline, and monitoring and approving leave. This supervisory experience was 1st level supervision (supervising non-supervisory staff).
C. I have NO experience related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, @type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
Your duties as a supervisor (evaluating employee performance, approving leave, resolving grievances, taking disciplinary actions, etc.).
Your level of responsibility (2nd level supervision, 1st level supervision, etc.).
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
