Overview
The Senior Manager, Contracts & Quality Assurance is responsible for overseeing complex customer contracts and ensuring agreements are accurate, compliant, and aligned with internal standards and regulations. This role safeguards revenue integrity and customer satisfaction by driving operational excellence across onboarding and billing processes. The Senior Manager will lead a team focused on contract interpretation, compliance, and quality assurance, while influencing stakeholders, negotiating solutions, and fostering collaboration with internal and external partners.
Responsibilities
Strategic Contract Governance:
Define and lead governance frameworks to ensure contractual compliance and operational integrity across all customer agreements.
Influence senior stakeholders to align contract terms with business objectives and risk mitigation strategies.
Negotiate resolutions for complex contractual issues, balancing customer satisfaction with company standards.
Operational Excellence & Risk Management:
Establish and monitor controls that prevent revenue leakage and ensure adherence to compliance standards.
Drive strategic initiatives to improve onboarding and billing accuracy, leveraging automation and technology for scalability.
Provide executive-level insights on risk trends and recommend proactive mitigation strategies.
Leadership & Team Development:
Build and lead a high-performing team, setting clear objectives and fostering a culture of accountability, collaboration, and continuous improvement.
Develop talent through coaching and mentorship, ensuring readiness for future leadership roles.
Cross-Functional Influence:
Serve as a key liaison between Sales, Finance, Order Management, and IT to ensure seamless translation of contractual obligations into operational workflows.
Influence cross-functional priorities and drive alignment on compliance and quality standards.
Represent the function in senior-level discussions to advocate for process improvements and customer experience enhancements.
Quality Assurance & Continuous Improvement:
Define and enforce quality standards for contract-driven processes, ensuring consistency and reliability.
Lead strategic reviews of onboarding and billing workflows to identify gaps and implement best practices.
Champion automation and digital transformation initiatives to enhance efficiency and reduce errors.
Performance Measurement:
Own KPIs such as contract compliance rate, onboarding accuracy, billing error frequency, and dispute resolution timelines.
Deliver executive reporting on operational performance and strategic improvement initiatives.
Qualifications
Bachelor's degree or equivalent experience.
10+ years in contract management, quality assurance, or related operational roles.
3+ years in a management role with proven ability to influence and negotiate at multiple levels.
Strong understanding of contract law principles, billing systems, and ERP processes.
Knowledge, Skills, and Abilities
Influence & Impact: Ability to shape decisions and gain buy-in across multiple levels of the organization.
Negotiation Skills: Skilled in resolving complex issues and achieving mutually beneficial outcomes.
Strategic Thinking: Anticipates challenges, identifies opportunities, and aligns initiatives with business objectives. Demonstrated ability toward data-driven decision-making including problem solving and critical thinking.
Collaboration & Relationship Building: Builds strong partnerships internally and externally to drive results.
Change Leadership: Champions process improvements and leads teams through transformation with clarity and confidence.
Communication Excellence: Delivers clear, persuasive messages tailored to diverse audiences. Excellent analytical, communication, and stakeholder management skills.
Team Leadership: Ability to lead and coach teams with a strong focus on promoting cross-functional collaboration
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
