Advisor Field Services Workforce

TDS TELECOM • Madison, WI • 3h ago

JOB REQUIREMENTS: Advisor - Field Services Workforce Management (WFM)
Job Locations US-Remote Location ID 2025-28463 Company TDS Telecom Pay
Range \$15.97 - \$23.95 Overview At TDS, connecting people is at the
heart of everything we do. We are forward thinkers who leverage
cutting-edge fiber internet technology to strengthen communities. We are
dedicated to excellence, which drives us to succeed together, creating a
better world through meaningful connections. Ready to make an impact?
Location: Remote Work Schedule:M-F 6am-7pm CST and rotating weekend. The
shift would be decided based on business needs and would be a 9-hour
shift that includes an hour lunch break. Our shifts range from 6-3, 7-4,
8-5, 9-6 and 10-7. As an Advisor - Field Services Workforce Management
(WFM), you will be responsible for field scheduling management roles and
functions as well as Field Service trouble ticket and service order
reschedules and completions. This includes associated work needed to
update and maintain accurate customer billing and facilities systems
information. Accuracy in this role has an impact on external customers
and internal teams including Field Services, Sales, and APC. Click
scheduling roles and functions include, but are not limited to, the
following: Managing technician calls for assistance on work orders.
Timely and accurately dispatching pending orders per established
protocols and procedures. Reviewing and updating orders daily to ensure
proper appointment date and time, order status, job code, and other
identified order quality criteria. Prompt handling of Open, Incomplete
or Rejected orders. Creating Assist Orders as directed by Field
Services. Creating manual orders as needed for dispatching and
completion of work. Responding to inquiries (from Field Services and
other teams) related to order assignments and status. Completing orders
as necessary when the Field Service Technician (FST) Mobile Application
is out of area or non-functioning and/or to complete work performed by a
non-Mobile Application user (such as contractors, etc.). Order and
Trouble management include, but are not limited to, the following for
Field Service assigned work: Acting as first point of contact for Field
Services to review and investigate order and ticket content escalations.
Providing information and direction to Field Services and other
departments (Sales, APC, COAST, etc.) as requested. Apply advanced
knowledge of Dispatching System, Billing,... For full info follow
application link. Employment at TDS is subject to post-offer,
pre-employment drug testing. At TDS, we embrace Equal Employment
Opportunity by valuing our differences and consider all qualified
applicants without regard to age, race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, status as a
protected veteran or any other status protected by law. To learn about
our diversity & inclusion philosophy and culture, click here! ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/55E088E75FE34C6C

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