Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055005
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
Our mission is simply stated: ERS offers competitive benefits to enhance the lives of its members. Each team member across the agency contributes to our ongoing success. ERS is open for business five days a week, 8:00 am to 5:00 pm, to meet customers where they need us: in person, on the phone, in their communities, and online. ERS currently offers opportunities that include flexible work schedules. ERS is seeking a Health Benefits Plans Account Manager to perform moderately complex (journey-level) program management specialist work involving health plan management for assigned programs in the Group Benefits Program (GBP). Work involves coordinating, implementing, and overseeing the daily operations of the assigned benefit programs; vendor performance management to the terms and conditions of the Contractual Agreement; providing consultative and programmatic assistance to management. Works in a collaborative team environment, under moderate supervision with limited latitude for the use of initiative and independent judgment. Essential Responsibilities include, but are not limited to:Health Benefit Plan and Vendor Management ActivitiesServes as the primary operational contact for health benefit programs and respective vendors; conducts oversight for the ongoing administration of assigned programs.
Facilitates and maintains relationships with vendors, external and internal stakeholders, and internal divisions to achieve vendor and program performance goals, contract compliance, customer satisfaction, and service delivery.
Identifies program gaps and proposes improvements.
Collaborates and implements new benefit designs or program policies and processes.
Provides assistance in identifying program requirements.
GovernanceManages communications with stakeholders to ensure they are appropriately informed of program updates and changes; ensures plan documents are complete, accurate, and available to participants at the start of each plan year.
Analyzes the impact of legislation, regulations and policies; provides recommendations or analysis of items with potential impact to benefit programs.
Ensures program decisions are made in accordance with program requirements, applicable rules, policies and procedures, and agencyand#8217;s strategic objectives.
Health Benefit Plan Oversight and ComplianceManages benefit programs to ensure that all contractual obligations are executed satisfactorily.
Maintains an accurate record to track and document compliance with benefit programand#8217;s contracts; monitors performance from contract award through contract closure.
Develops in-depth knowledge of programs to mitigate issues, and efficiently identify, escalate, and resolve operational and contract compliance issues.
Procurement Support Activities (Procurement Planning)Contributes to the development of solicitation content and defining the scope of work requirements for solicitations
Participates in bid response evaluations and operational site visits for assigned procurements. Other Duties and Responsibilities:Assists with Board Rule reviews and updates.Analyze and present the impact of program changes to Agencyand#8217;s internal policy group.Ability to mentor and train staff on the contract monitoring processes, procedures, and/or assigned health benefit programand#8217;s requirements.Performs other duties as assigned.Attends work regularly in accordance with agency leave and attendance policies.Complies with all applicable agency policies and procedures, including safety and standards of conduct. Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications:1. Graduation from an accredited four-year college or university. Qualifying experience beyond the minimum required may substitute for education.2. Five (5) years of experience in vendor management, project management, account management, and/or strategy consulting (or a combination of these).3. Two (2) years of experience working with or administering contracts for health plans, healthcare services, or health-related programs.4. Two (2) years of experience proofreading and/or editing complex, non-routine documents (e.g. legal or benefit documents) for diverse audiences. Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications:5. Three (3) years of experience with benefits operations and/or service delivery.6. Two (2) years of experience in Texas state procurement and contract management.Additional Information:Certified Texas Contract Manager (CTCM) certification. Individuals who do not have this certification must obtain it within twelve (12) months of hire date. Must maintain valid certification for continued employment in position. PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. Other Information: In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring. As an agency process, new employees complete a 30 day fully onsite period before evaluation for a telework agreement. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to employment@ers.texas.gov. Please note: Internal applicants in the same salary group and classification as the posted position are eligible to receive an increase in salary where applicable up to the posted maximum. Military Occupational Specialty Codes:Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Human Resources at employment@ers.texas.gov with questions or for additional information. How to Apply: Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office:A State of Texas Application for Employment submitted online through CAPPS Recruit.and#183; Use the link below to create a CAPPS Recruit account and build your profile on the and#8220;My JobPageand#8221; tab in the upper left corner of the screen.and#183; https://capps.taleo.net/careersection/327/jobsearch.ftl?lang=enand#183; Once your profile is complete, click on the and#8220;Job Searchand#8221; tab in the upper left corner of the screen to view available career opportunities and submit your application. Applications submitted through Work in Texas:If you apply for an ERS position via Work in Texas https://www.workintexas.com/vosnet/Default.aspx, you will also need to complete a supplemental questions form. For more details, refer to the instructions in the email you receive from CAPPS Recruit.Please contact a Human Resources representative if you need assistance or require accommodation during the application process. Email: Employment@ers.texas.gov Web: www.ers.texas.gov Relay Texas TDD: (800) 735-2989 LinkedIn: https://www.linkedin.com/company/employees-retirement-system-of-texas/
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