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Strategic Account Manager - Bilingual

Kelly Services • Lawrenceville, GA • 3h ago

Strategic Bilingual Account Manager - Partner-Aligned

Pay: $26 per hour + $3,000/month commission

Job Type: Temp-to-Hire

Work Schedule: Hybrid

Location: [Insert City, GA or "Hybrid - Local to [Region]" if remote flexibility]

Staffing Partner: Kelly Services

To Apply: Send resumes to Christine at chrc511@kellyservices.com

Role Overview

The Strategic Bilingual Account Manager is responsible for driving retention and renewal success for partner-aligned customer accounts. This role ensures timely contract renewals, executes winbacks for accounts off plan, and identifies upsell and cross-sell opportunities during the renewal cycle. Collaboration with partners and internal teams is key to maximizing customer value and achieving revenue targets.

Key Responsibilities

Proactively manage the renewal process for partner-aligned accounts, ensuring timely and successful contract renewals.

Build strong relationships with partners and customers to understand needs, address concerns, and reinforce value.

Identify upsell and cross-sell opportunities during the renewal cycle and collaborate with partners to drive incremental revenue.

Maintain accurate records of renewal status, customer interactions, and upsell outcomes in CRM systems.

Analyze renewal trends and provide actionable insights to improve retention strategies and partner performance.

Work closely with internal teams and partners to resolve challenges impacting renewal success.

Achieve or exceed renewal rate and upsell targets as defined by organizational goals.

Qualifications & Skills

Proven experience in account management, renewals, or customer success roles.

Experience with channel partners and a strong understanding of partner ecosystems and indirect sales models.

Bilingual fluency required (please specify languages in application).

Excellent communication, negotiation, and relationship-building skills.

Ability to analyze data and develop strategic insights.

Proficiency in CRM tools and Microsoft Office Suite.

Results-driven with a focus on achieving targets and delivering customer value.

Why Join Us?

This hybrid temp-to-hire opportunity offers competitive hourly pay plus commission, the ability to work flexibly, and the chance to grow within a partner-focused sales environment. You'll engage with key accounts, influence strategic outcomes, and contribute directly to customer success while working with Kelly Services , a trusted workforce solutions partner.

Interviews are happening NOW - send resume to chrc511@kellyservices.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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