911 Communications Officer Open House & Hiring Event
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911 Communications Officer Open House & Hiring Event
Salary
See Position Description
Location
Gwinnett County, GA
Job Type
Full-Time Merit
Job Number
25-03524
Department
Police Department
Opening Date
12/26/2025
Closing Date
1/26/2026 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Class Summary
PLEASE JOIN US AT OUR UPCOMING GWINNETT COUNTY COMMUNICATIONS OFFICER OPEN HOUSE & HIRING EVENT FOR A BEHIND-THE-SCENES LOOK AT EMERGENCY DISPATCH!
WHEN
Saturday, January 31, 2026
8:00 am - 4:00 pm
WHERE
Gwinnett County Police Annex
800 Hi Hope Road, Lawrenceville, GA 30045
APPOINTMENT ONLY
Space is limited for this event and attendance will be offered by appointment only. To secure a preferred time, interested individuals should promptly submit their application online and return the Background Investigation Booklet. Appointments will be scheduled at 8:00 am and 12:00 pm.
The Communications Officer Open House and Hiring Event offers a behind-the-scenes look at a fast-paced, meaningful career supporting law enforcement, fire, and EMS response. This is a special opportunity to get a unique, inside look at one of the most critical roles in public safety. Attendees will tour the 911 Center, meet experienced dispatchers and supervisors, and see how emergency calls are handled in real time all while completing Phase I of the hiring process.
Participants will have the opportunity to:
Learn about training, schedules, and career advancement
Speak directly with current Communications Officers about their experiences
Complete the CritiCall skills assessment for Communications Officers
Observe live 911 operations and job-shadow Communications Officers
Participate in an oral panel interview
The Communications Division is responsible for answering both emergency and non-emergency calls for service. Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications Officers are a lifeline to first responders and the community. The Communications Officer dispatches Police, Fire, and Emergency Medical Units. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.
APPLICATION AND HIRING PROCESS
Phase I: Applicants who successfully complete Phase I of the hiring process will be eligible to receive a conditional job offer in the days following the event.
Phase II: This phase will begin after the conditional job offer is accepted. Phase II includes the below components. The entire hiring process takes an average of 45 days to complete.
extensive background checks including criminal history, driving history, reference checks, and employment verifications
medical/drug screening
psychological examination
SALARY
$5000 hiring incentive for new hires
$50,398.40 base salary plus two possible incentives:
$51,910.35 (includes 3% pay incentive for an Associate's degree) or
$53,422.30 (includes 6% pay incentive for a Bachelor's degree)
The grade for this position is B22(2).
Effective 04/11/2023, this position is eligible for the Employee Referral Program.
MINIMUM QUALIFICATIONS :
High School Diploma, or G.E.D;
Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification;
Two years' experience in a fast-paced business customer service or telecommunications environment;
Must be able to work rotating shifts, nights, holidays and weekends;
A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations;
A job simulation skills test will be administered to determine eligibility; and
Successful completion of both phases of the hiring process
For information related to the position specific Essential Duties, Knowledge and Skills, and Physical requirements, click here. (https://www.governmentjobs.com/careers/gwinnett/classspecs/18695?keywords=communications%2520officer&page@type=classSpecifications)
NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
Additional Information
About Gwinnett County Police Department
The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The Department has an authorized strength of 930 sworn officers and 141 communication officers supported by 167 civilian employees with the responsibility of providing law enforcement services to approximately 900,000 residents within an area of 437 square miles. The department is a full-service agency with numerous specialized units, to include Computer Forensics, K-9, Aviation, Technology Research, Accident Investigations, Training, S.W.A.T., Crime Prevention, Hazardous Devices, and many more.
For more information about the police hiring process and standards click here. (https://www.gwinnettcounty.com/portal/gwinnett/Departments/Police/PoliceEmployment/911OfficerEmployment)
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
Atlanta's Healthiest Employer by Atlanta Business Chronicle
Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)
FAQs
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employees
Dental and vision plans
Prescription drug plan
Wellness
Onsite Employee Wellness Center
24/7 Employee Assistance Program (EAP)
Immunizations
Wellness education and incentive programs
Annual wellness fair
Family and Career
Training and professional development opportunities
Family planning benefits
Four weeks of paid parental leave
Time
Annual/Sick Leave
12 paid holidays per calendar year
1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care
Health Reimbursement Arrangement (HRA) available
Health Savings Account (HSA) available
Retirement and Savings Plans
401(a) Defined Contribution
457 (b) Deferred Compensation
Longevity pay
Tuition reimbursement
Financial education programs
Protection
Basic, optional, and dependent life insurance
Short-term and long-term disability
Critical illness and accident insurance
Hospital indemnity insurance
Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) .
01
Are you a citizen of the United States? (This is a requirement for the position)
Yes
No
02
Do you have any commitments that would not allow you to work on various shifts, weekends, holidays, or other periods?
Yes
No
03
If yes to the above question, please provide details. If no, please write out "N/A" as your response.
04
How many years of experience do you have working in a fast paced working environment (preferably in a customer services or telecommunications environment)?
None
Less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 or more years
05
Describe in detail the experience you have working in a fast paced environment. If none, @type N/A.
06
Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes, or changes in department policies and procedures. Are you willing to accept changes in the duties and responsibilities for the position which you have applied?
Yes
No
07
If you learned of this opening through a Gwinnett County Police Department employee referral, please list the REFERRING EMPLOYEE'S NAME and TITLE . If you were not referred by a Gwinnett County Police Department employee, please enter "N/A" in the field below.
08
Any falsification or omission will be grounds for disqualification. All information will be reviewed on a case by case basis. Have you been completely honest with us when completing your application for employment and this questionnaire?
Yes
No
Required Question
Employer
Gwinnett County
Address
75 Langley Drive Lawrenceville, Georgia, 30046
Phone
770.822.7915 770.822.7923
Website
http://www.gwinnettcountyjobs.com
