Visit www.FresquezCompanies.com
Multi-Unit | Multi-State Restaurant & Hospitality Organization
"At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences one team member and guest at a time."
We value our team, our customers and our community while committing to providing growth opportunities from within. We live in Limitless possibilities and encourage our team to Dare to Dream Big and achieve their career goals. Everyone is a leader at Fresquez Companies, we have the power to positively influence others through our words and actions. We are looking for friendly, hardworking team members who have Passion and Creativity to serve and who have the Courage to rise to the next level of excellence. We believe you are the CEO of your growth and success and your contribution always matters. Our restaurants are very busy therefore, being on time, responsible, dependable, and respectful of others is a must! Join our amazing team and build Trust, Collaborate and achieve your goals, One step at a time.
Why Join Our Team?
Competitive Pay
Medical, Dental and Vision
Life Insurance 20K Coverage - Company Paid
401(K)Referral Bonus
PTO (Paid Time Off)
Tuition Reimbursement
EAP - Employee Assistance Program - Free to Team Member and Family
Meal Discounts
Summary
The Senior Human Resources Manager serves as a strategic and operational HR leader for Fresquez Companies, supporting multi-unit, multi-state restaurant and hospitality operations. This role is responsible for driving HR strategy, ensuring legal compliance across jurisdictions, developing leaders, and partnering closely with Operations, Finance, and Executive Leadership to support company growth, culture, and performance.
The Senior HR Manager oversees core HR functions including employee relations, compliance, talent development, benefits administration, performance management, and HR policy implementation, while acting as a trusted advisor to leadership and field management teams.
Essential Functions
The following duties are representative of the position and may vary based on business needs.
Strategic HR Leadership
Partner with executive leadership to align HR initiatives with organizational goals, operational performance, and company values
Serve as a senior HR advisor to Directors, General Managers, and Operations Leadership across multiple states
Lead and support change management initiatives related to growth, new unit openings, restructures, and operational improvements
Employee Relations & Compliance
Serve as the primary point of escalation for complex employee relations issues, investigations, disciplinary actions, and terminations
Ensure compliance with all applicable federal, state, and local employment laws, including wage & hour, FMLA, ADA, OSHA, and EEO regulations
Develop, update, and enforce HR policies, procedures, and handbooks across multi-state operations
Partner with legal counsel as needed on claims, audits, and risk mitigation strategies
Talent Management & Development
Support workforce planning, recruiting strategy, and onboarding processes for management and administrative roles
Lead performance management programs, including coaching, corrective action, and performance improvement plans (PIPs)
Identify high-potential employees and partner with Operations to develop internal leadership pipelines
Design and support management training, leadership development, and succession planning initiatives
Compensation, Benefits & HR Operations
Support compensation strategy, wage analysis, and pay practices across multiple brands and states
Oversee benefits administration, open enrollment, and employee communications related to health, retirement, and voluntary benefits
Ensure accurate HRIS data management, reporting, and collaboration with Payroll and Finance teams
Monitor HR metrics and trends to drive data-informed decision-making
Culture & Engagement
Champion company culture, employee engagement, and recognition initiatives
Support company-wide programs related to attendance, referrals, retention, and employee experience
Promote consistent application of policies while balancing business needs and employee advocacy
Other duties as assigned
Qualifications
Required Qualifications
Bachelor's degree in human resources, Business Administration, or a related field OR Professional in Human Resources (PHR, SPHR) SRHM-CP certification (required) and minimum of 7 years of progressive HR experience in multi-unit, multi-state organizations, preferably in restaurant, hospitality, retail, or service-driven environments
Strong working knowledge of federal and state employment laws across multiple jurisdictions
Proven experience handling complex employee relations matters and compliance issues
Experience partnering with operations leadership in fast-paced, high-volume environments
Proficiency with HRIS and payroll systems (experience with restaurant or hospitality systems preferred)
Preferred Qualifications
PHR-SPHR or SHRM-SCP certification
Bilingual (English/Spanish) preferred
Demonstrated success supporting rapid growth, new unit openings, or multi-brand operations
Key Competencies
Strategic thinking with strong operational execution
High emotional intelligence and professional judgment
Ability to influence leaders without direct authority
Strong written and verbal communication skills
Exceptional organization, confidentiality, and follow-through
Data-driven decision making with a hands-on leadership style
Work Environment & Physical Requirements
Primarily office-based with regular travel to restaurant locations as needed
Ability to sit, stand, walk, and use standard office equipment
Occasional evening or weekend work based on operational needs
Work Authorization/Security Clearance:
Satisfactory completion of a pre-employment drug screening.
Satisfactory completion of a criminal background check.
Language Ability:
Ability to read, analyze, interpret general business rules and technical procedures.
Ability to clearly and effectively communicate information and respond to questions from management and team members.
EOE Statement:
Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc. DBA Village Inn, and LF Operations, LLC is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to, recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
