Customer Service Representative (Clerical Assistant 3)
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Customer Service Representative (Clerical Assistant 3)
Salary
$43,397.00 - $64,762.00 Annually
Location
Beaver County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2025-38735
Department
Department of Transportation
Division
TR Spt Srvs
Opening Date
12/22/2025
Closing Date
12/26/2025 11:59 PM Eastern
Max Number of Applicants
50
Job Code
00103
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST04
Bureau / Division Code
00087300
Bureau / Division
Bureau of Support Services, Beaver Falls Call Center
Worksite Address
2580 Constitution Boulevard
Worksite Address
Suite 13
City
Beaver Falls, Pennsylvania
Zip Code
15010
Contact Email
RA-PDDOTCENTRALJOBS@pa.gov
Description
Benefits
Questions
THE POSITION
NOTE: This posting will close on DECEMBER 26, 2025 or after 50 applications are received, whichever occurs first.
Are you a diligent problem-solver with a passion for providing top-notch customer service? Do you thrive on accuracy and enjoy being the go-to person for complex questions? Advance your PennDOT career as a Clerical Assistant 3 with the Bureau of Support Services where you will serve as a Customer Service Representative for the Driver and Vehicle Services Customer Care Center. Showcase your knowledge and professionalism as you respond to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and other select areas of PennDOT. Take pride in knowing your contributions make a positive impact throughout the Commonwealth and apply today!
DESCRIPTION OF WORK
As a Customer Service Representative, you will employ highly professional and courteous communication skills focused on customer satisfaction while providing precise responses to inquiries surrounding BMV, BDL, REAL ID, snowmobiles and ATVs, and road conditions. You must exercise diligent active listening skills and ask appropriate follow-up questions to clarify and address specific customer needs. Within this role, you will exercise strategic critical thinking skills to determine the customers' desired product or service and provide thorough direction even when that desired product or service may not have been specifically identified by the customers' questions.
Additional duties entail interpreting the records of sanctioned drivers (suspended, revoked, or disqualified) to customers and advising them of the legislated requirements to restore their driving privileges. Comprehensive insight and judgement is exercised to identify who should receive certain information and when to provide information based upon confidentiality laws and Office of Risk Management policies. You will also be tasked with processing transactions to change information on motor vehicle and driver licensing records and directly generate products for customers when appropriate.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50683717) .
Work Schedule and Additional Information:
Full-time employment, 40 hours/week
Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the probationary period and if all applicable telework policies are met. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Beaver Falls. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
One year of moderately complex clerical experience;or
An equivalent combination of experience and training.
Additional Requirements:
You must be willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation.
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Experience using a PC or laptop
Experience using Microsoft computer applications such as Word, Excel, and Outlook
Experience effectively communicating orally and in writing
Experience working in a call center
Experience with customer service
Bilingual
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.
How to Apply:
Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
How many years of full-time moderately complex clerical experience do you possess?
1 year or more
6 months but less than 1 year
Less than 6 months
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
15 but less than 30 credits
Less than 15 credits
None
06
Additional Requirement:Are you willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation? (Travel expenses will be paid.)
Yes
No
07
Preferred Qualification:Do you have experiencing using a PC or laptop?
Yes
No
08
Preferred Qualification:Do you have experience using Microsoft computer applications such as Word, Excel, and Outlook?
Yes
No
09
If yes, please identify which applications you are claiming experience in utilizing.
10
Preferred Qualification:Are you able to effectively communicate orally and in writing?
Yes
No
11
Preferred Qualification:Do you have prior call center experience?
Yes
No
12
If yes, please describe the call center experience you are claiming.
13
Preferred Qualification:Do you have prior customer service experience?
Yes
No
14
If yes, please describe the customer service experience you are claiming.
15
Preferred Qualification:Are you bilingual?
Yes
No
16
If yes, please list the languages in which you are fluent.
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
