Customer Specialist - Full Time

CARMAX • Mobile, AL • 2h ago

7193 - Mobile - 965 E I-65 Service Road S, Mobile, Alabama, 36606

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrate exceptional communication skills

Display confidence in self, the product and CarMax

Ability to build and maintain strong relationships

Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

Balance the needs of the Customer and the business when making decisions

Seek to fully understand and meet Customer needs

Create win-win solutions to Customer issues

Get work done well, on time and follow the right process

Drive work processes and pay close attention to detail

Perform multiple duties in a high energy, fast-paced working environment

Read, interpret and transcribe data in order to maintain accurate records

Lift objects that weigh as much as 25 lbs.

Education and/or Experience

High School Diploma, or equivalent

Sales and customer service experience, in an area such as retail, preferred

Valid Driver's License

Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CARMAX

Go to Apply

Share this job

Similar Jobs

Engineering Manager, Mechanical Department - Propulsion and Deck Systems

Austal USA • Mobile, AL • 1h ago

Management & Administrative

Austal USA is seeking a highly skilled and experienced Mechanical Department Manager - Propulsion and Deck Systems to join our team! This leadership role will be responsible for overseeing and guiding a team of Engineers...

1h ago

Go to Apply

Engineering Manager, Mechanical Department - HVAC

Austal USA • Mobile, AL • 1h ago

Management & Administrative

Austal USA is seeking a highly skilled and experienced Mechanical Department Manager specializing in HVAC systems to join our team. In this leadership role, you will oversee Engineers 1 through 4, guiding them through th...

1h ago

Go to Apply

Fleet Manager

Airbus Americas, Inc. • Mobile, AL • 6h ago

Management & Administrative Sponsored

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us a...

6h ago

Go to Apply

Technical Project Manager

Airbus Americas, Inc. • Mobile, AL • 6h ago

Management & Administrative Sponsored

6h ago

Go to Apply

Senior Facilities Manager - Projects & Governance

Airbus Americas, Inc. • Mobile, AL • 6h ago

Management & Administrative Sponsored

6h ago

Go to Apply

Project Manager III (Cabin Offer Manager)

Airbus Americas, Inc. • Mobile, AL • 6h ago

Management & Administrative Sponsored

6h ago

Go to Apply

Foreign Trade Zone (FTZ) Operations Manager

Airbus Americas, Inc. • Mobile, AL • 1d ago

Management & Administrative Sponsored

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Daphne, AL • 4d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4d ago

Go to Apply

Operation Manager

Lineage Logistics • Mobile, AL • 5d ago

Management & Administrative

Manage the warehouse's operational activities including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all custom...

5d ago

Go to Apply

Customer Service Associate

Walgreens • Saraland, AL • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.