7-Month Contract - Logistics Services Representative I

Starbucks • United States, United States • 4d ago

7-Month Contract - Logistics Services Representative I (Remote - Anywhere in Canada)

Now Brewing - 7-Month Contract - Logistics Services Representative I! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Logistics Services Representative I in the Canadian Supply Chain & Operations (SCO) team, you will contribute to Starbucks success by meeting the order processing and recovery needs of our customers serviced by supply chain.

As a Logistics Services Representative I, you will:

Maintain contact information in our customer service database. Troubleshoot issues within service level agreements and ensure they are resolved.

Monitor and resolve all errors and service failure issues for assigned customers.

Implement and enhance processes.

Keep abreast of company products and history to communicate to customers while gaining knowledge of future promotions, products and processes.

Process retail and business unit orders, including tracking status, responding to inquiries, troubleshooting problems and offering service recovery when needed.

Support supply chain logistics teams with store readiness procedures, product launches and systems testing. Provide training and coaching to field and internal partners.

Work cross-functionally with a variety of internal business units, distribution centers and carriers.

Maintain customer relationships.

We'd love to hear from people with:

3+ years' experience as a customer service representative in a retail, food service, call or customer contact centre environment.

Demonstrated ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

Strong communication skills, both oral and written.

Demonstrated ability to deal with ambiguity and high stress situations.

Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced and changing environment.

Demonstrated ability to work as a part of a team.

Proficient skills in Microsoft Office Suite is an asset.

Strong organizational and time management skills.

Accuracy and attention to detail.

Demonstrated ability to retain product and technical knowledge.

Demonstrated ability to retain customer specific requirements.

Basic knowledge of good inventory practices.

Ability to work weekends and evenings until 6:30 PM EST

Compensation & Benefits

The typical hiring range for this position is $21.59 - $29.24 CAD hourly. Your base pay will reflect the market location and may vary based on your experience, skills, and internal equity.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.

Join us and inspire with every cup. Apply today!

At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.

Self-declaration as a member of an employment equity group will not be used to make employment decisions, nor will it impact any aspect of employment with Starbucks. Through voluntary participation, candidates consent to Starbucks' collection and use of self-declaration information for the statistical purposes of analyzing and monitoring hiring practices.

Starbucks Corporation is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com

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