Wisconsin Community Services (WCS) YOUTH CCS MENTAL HEALTH PROFESSIONAL (MHP)/SUPERVISOR
SPECIALIZED SERVICES PROGRAM – CCS Job Summary
The role of the Youth CCS Mental Health Professional (MHP)/Supervisor is focused on providing direct supervision and clinical support to the Youth CCS Care Coordinators. The MHP/Supervisor also provides clinical guidance to high-risk youth and young adults enrolled in Youth CCS. The MHP/Supervisor responsibilities are two equally essential roles. The supervisor responsibilities include direct supervision of the Youth CCS staff to ensure comprehensive services are being provided to meet the individualized needs of each person served by Youth CCS. The clinical work includes providing direct clinical consultation to Care Coordinators and supporting high-risk enrolled youth who may need additional clinical care.
Essential Duties and Responsibilities
- Provide supervision to the Youth CCS team to ensure services are being coordinated to meet the identified needs of the individuals being served by the Youth CCS program. This includes being a champion of the Youth CCS process while providing leadership, and role modeling a strength-based environment.
- Interview, hire, evaluate, manage, and train assigned Youth CCS staff in accordance with Milwaukee County Youth Behavioral Health programs and WCS Policies and Procedures.
- Monitor and approve all documentation to ensure accuracy and timely completion (i.e. consent forms, provider notes, provider referrals, court letters Community Treatment Plans, Crisis Plans, Incident Reports, etc.)
- Provide weekly, directive clinical consultation and coaching with each Care Coordinator for a minimum of one hour. Provide ongoing coaching and support regarding areas of strength of Care Coordinators, areas of need, and potential strategies for improvement through the consistent use of shadowing and supervision.
- Facilitate clinical consultation for Youth CCS staff in accordance with DHS 36 and monitor staff’s participation in/documentation of required consultation time.
- Oversee CCS discharges in collaboration with Care Coordinators and Milwaukee County Youth CCS Administration.
- Ensure accountability for timely annual functional screen evaluations which determine ongoing eligibility for youth enrolled in Youth CCS.
- Provide Care Coordinators with ongoing assistance in day-to-day service delivery, as well as crisis situations.
- Establish and maintain strong communication and collaboration with all system partners (Milwaukee County Behavioral Health Services, Division of Milwaukee Child Protective Services, Children & Youth Family Services, Milwaukee County Crisis Services, etc.)
- Assist with facilitation of weekly agency Care Coordinator team meetings.
- Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state, and federal codes. This includes provider notes, Community Treatment Plans, Crisis Plans, and SAFE-Ts in AvatarNX.
- Promote a person-centered, culturally intelligent, and recovery focused philosophy of serving people with mental health and co-occurring needs.
- Ensure the maintenance of a 24-hour on-call system to assure access to Youth CCS Care Coordinator.
- Provide direct clinical assessment and support to individuals who may be in crisis, in collaboration with the Care Coordinator. Services may be provided in the person’s home or in the community.
- Attend safety planning meetings, team meetings, and/or other face to face visits for high-risk youth, as requested by Care Coordinators, to provide clinical assessment and support.
- Ensure fidelity to treatment protocols and evidence-based practices.
- Enter timely clinical documentation directly into AvatarNX.
- Keep Milwaukee County Youth CCS Administrators informed of emergency or critical incidents in collaboration with Program Manager and Assistant Program Director.
- Provide coverage for Care Coordination staff when needed.
- Engage in quality assurance and quality improvement activities as identified by WCS and Milwaukee County Behavioral Health Services.
- Attend all required trainings and in-services set forth by both WCS and Milwaukee County.
Required Qualifications
- Master’s Degree and licensure as a Licensed Clinical Social Worker or Licensed Professional Counselor.
- Two years of experience serving youth or young adults with mental health and co-occurring needs.
- One year of supervisory experience preferred.
- Valid driver’s license, automobile, and insurance sufficient to meet agency requirements is necessary.
- Meet all the employee requirements including references, criminal background check, drug test, and driver’s license check.
- Program specific knowledge :
- Comprehensive knowledge of treatment and recovery principles.
- General knowledge of the youth/young adult development.
- Ability to remain calm and respond appropriately in crisis situations.
Knowledge, Skills and Abilities
- Communication – ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
- Technological Aptitude – Ability to use general technological skills throughout daily job i.e., Email (Microsoft Outlook), Internet, Microsoft Excel, Microsoft Teams, AvatarNX.
- Managing Priorities/Deadlines – Ability to maintain schedules, meet deadlines and manage multiple projects.
- Problem-Solving Skills – Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
- Adaptability – Ability to manage change, deal with situations as they arise and work independently or as part of a team.
- Teamwork – Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
- Motivation – Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
- Professionalism – Ability to conduct oneself with a high level of integrity, ethics and boundaries.
- Multicultural Sensitivity – The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
PHYSICAL DEMANDS:
Work is performed in an office and community environment. Travel is required. Must be able to go up and down stairs. Must be comfortable being around and/or interacting with youth and young adults who have severe and persistent mental health needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
Noise levels range from low to medium, when the office is populated. Work is performed in an office and community environment. Work is performed in the community including going into homes, and other locations to serve individuals enrolled in the Youth CCS program. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served.
Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.
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