Customer Service Representative

Robert Half • Phoenix, AZ • 2h ago

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Phoenix, Arizona. This role requires someone who is detail oriented, thrives in a fast-paced environment, and is committed to delivering exceptional service to customers. If you have experience in customer interactions, particularly in the mortgage servicing industry, and are eager to contribute to a collaborative team, we invite you to apply.

Responsibilities:

Provide courteous and detail oriented assistance to customers, ensuring a positive experience in every interaction.

Address customer inquiries related to website navigation, escrow, payoff processing, and other mortgage servicing needs.

Refer eligible homeowners to the Originations department for refinancing opportunities.

Conduct outbound collections activities on accounts with varying levels of delinquency, including those under 30 days past due.

Utilize escalation protocols to route calls appropriately based on the nature of the inquiry.

Meet or exceed performance metrics and service standards.

Gain proficiency in internal software platforms and contribute suggestions for system improvements.

Collaborate with team members and uphold high standards of service delivery. Requirements - At least 1 year of experience in a customer-facing role, preferably within a call center environment.

Prior experience in mortgage servicing, such as property tax, insurance, collections, or customer service, is highly preferred.

High school diploma or equivalent is required; a college degree is preferred.

Flexible availability to work part-time or a regular schedule.

Strong ability to adapt to diverse customer personalities and maintain a customer-focused approach.

Willingness to learn and use proprietary servicing software.

Background in mortgage servicing call centers is considered a strong asset.

Solid communication and problem-solving skills to handle customer needs effectively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Security Officer - Unarmed Patrol - Manufacturing

Allied Universal • Phoenix, AZ • 2h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

2h ago

Go to Apply

Security Officer - Armed Manufacturing Patrol

Allied Universal • Phoenix, AZ • 2h ago

Management & Administrative

2h ago

Go to Apply

Oracle • Phoenix, AZ • 7h ago

Management & Administrative

Job Description Overview NetSuite was the FIRST Cloud ERP company and is experiencing record growth, With over 20,000 customers, NetSuite is outstanding in the market with its ability to work with small startups to large...

7h ago

Go to Apply

Operations Manager (EMS)

EMCOR Group • Tempe, AZ • 14h ago

Management & Administrative

14h ago

Go to Apply

Operations Manager

ASM Research, An Accenture Federal Services Company • Phoenix, AZ • 14h ago

Management & Administrative

The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes. This...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.