Customer Service Representative - Patient Registration

R1 RCM • Cedar Park, TX • 6h ago

Location: Ascension Seton Cedar Park Family Imaging Center

Shift Hours: Full Time, Monday-Friday 8:30am-5:00pm.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can @type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here's what you can expect working in Patient Registration (Customer Service):

Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.

Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.

Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.

A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

High School Diploma or GED

Excellent customer service experience

For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .

R1 RCM

Go to Apply

Share this job

Similar Jobs

Part Time Customer Service Representative - Patient Registration

R1 RCM • Austin, TX • 6h ago

Hospital & Medical

Location: Ascension Dell Children's Medical Center Shift Hours: R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and m...

6h ago

Go to Apply

Customer Service Representative - Patient Registration

R1 RCM • Austin, TX • 6h ago

Hospital & Medical

Location: Ascension Seton Medical Center Austin Shift Hours: Sunday - Tuesday 6:00 AM - 6:00 PM, Wednesday 6:00 AM - Noon R1 is the leading provider of technology-driven solutions that transform the patient experience an...

6h ago

Go to Apply

Therapist Occupational PRN

Baylor Scott & White Health • Pflugerville, TX • 8h ago

Hospital & Medical

OCCUPATIONAL THERAPIST PRN - BSW PFLUGERVILLE Facility/Location: BSW Pflugerville Medical Center - Pflugerville, TX Shift/Schedule: ON Call PRN Shift ( all PRN candidates must be available to work 1 weekend per month and...

8h ago

Go to Apply

Senior Clinical Review Therapist - Physical Health

Centene Corporation • Austin, TX • 8h ago

Hospital & Medical

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benef...

8h ago

Go to Apply

Registered Nurses - PRN

Georgetown Behavioral Health Institute • Georgetown, TX • 10h ago

Hospital & Medical

We are hiring for PRN Registered Nurses for our facility. Our RN's are responsible for delivering quality general and psychiatric nursing care to patients who are hospitalized for treatment of psychiatric or emotional di...

10h ago

Go to Apply

Channel Marketing Manager, U.S. Medical Distribution

Cardinal Health • Austin, TX • 23h ago

Hospital & Medical

This position is remote and can be based anywhere within the United States. Candidates must be able to work within EST or CST business hours. The Channel Marketing Manager, U.S. Medical Distribution assists in developing...

23h ago

Go to Apply

Physical Therapist

Select Medical • Georgetown, TX • 1d ago

Hospital & Medical

Overview Baylor Scott & White Institute for Rehabilitation Coverage territory: Central Texas Physical Therapist (PT) Outpatient at Home Hours vary: M-F 7a-7p PRN (As Needed) Benefits of becoming a Therapist with us:...

1d ago

Go to Apply

Speech Language Pathologist - SLP

Select Medical • Cedar Park, TX • 1d ago

Hospital & Medical

Overview Baylor Scott & White Institute for Rehabilitation Cedar Park (East), TX Speech Language Pathologist - SLP Outpatient PRN (as needed) Hours vary: Monday to Friday / 7am to 7pm PRN Rate: $60/hr Benefits of bec...

1d ago

Go to Apply

Telehealth Registered Nurse

CVS Health • Austin, TX • 1d ago

Hospital & Medical

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

1d ago

Go to Apply

Pharmacy Account Manager

CVS Health • Austin, TX • 1d ago

Hospital & Medical

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.