Portfolio Management Renewals Director

Choice Hotels • United States, United States • 3w ago

Job Summary

Responsible for maximizing the retention and satisfaction of franchisees and partners through effective contract renewal strategies. Lead efforts to renew contracts across an assigned geographical area, proactively address retention risks, and foster long-term partnerships that support the company's growth and brand integrity. Success in this role requires a collaborative approach, strategic thinking, and the ability to close complex renewal deals while maintaining strong stakeholder relationships.

Primary Duties & Accountabilities

Contract Renewal and Relationship Management

Lead the development and execution of contract renewal strategies to maximize franchisee and partner retention.

Build and nurture strong relationships with franchisees, third-party management companies, developers, lenders, brokers, and industry groups.

Serve as the primary contact for franchisees regarding contract renewals, proactively addressing concerns, and facilitating solutions.

Collaborate with internal teams (Area Directors, Franchise Performance, Brand Leaders, Operations) to support franchisee success and brand compliance.

Identify opportunities for contract upgrades, extensions, and portfolio expansion.

Sales Execution and Deal Closure

Present and communicate the company's value proposition to franchisees and partners during renewal discussions.

Negotiate renewal terms and close deals that drive mutual value and support long-term partnerships.

Manage the contract approval process, coordinating with Finance, Legal, and other internal stakeholders.

Support franchisees in accessing financial programs and resources to facilitate successful renewals.

Leverage CRM and technology solutions to track, analyze, and report on renewal activities.

Industry/Market Strategy & Activities

Monitor industry trends, competitive landscape, and market developments to inform renewal strategies.

Represent the company at franchise-related events, trade shows, and owner association meetings.

Required Qualifications

Education

Bachelor's degree or equivalent combination of education and work experience preferred.

Experience in the hotel industry, hospitality, franchising, or related field preferred.

Experience

Minimum of 3 years of prior sales and/or related experience, including consultative, value-based, and relationship sales.

Demonstrated success in negotiating and closing deals, meeting or exceeding goals/quotas, and driving business results.

Skills

Strong negotiation and influencing skills, with a proven track record of closing complex agreements.

Excellent communication, presentation, and interpersonal skills.

Strong analytical skills and financial acumen.

Knowledge of hotel industry trends and competitive brands.

Proficiency in MS Office applications; CRM experience is desirable.

Ability to travel up to 25% of the time. #LI-REMOTE

Must be able to uphold Choice's CORE values.

Salary Range

The salary range for this position is $100,345 - $120,000 annually, plus commission.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage

Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

Financial benefits for retirement and health savings

Employee recognition programs

Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice's Cultural Values

Choice's Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver

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