Account Specialist 2 (Creative)

R.R Donnelley & Sons Company • Bellevue, WA • 4h ago

Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
The Account Specialist coordinate and manage customer campaigns for multiple creative projects, across several channels, throughout the lifecycle (initial meeting through final disposition of a customer's project).
Responsibilities:
Project manage customer campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project).
Analyze and review the customer requirements and make a determination on the scope of the overall project.
Pull together the appropriate resources/departments required to successfully implement a customer campaign.
Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc.) required to complete a project.
Possess an in-depth understanding of the Client's business objectives
Implement workflows after evaluating complexity, deliverables, and costs/job profitability.
Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.
Make changes to plans when requirements change/shift
Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.
May hold color creative review meetings with the customer to review and make changes to jobs.
Follow established proofing and check-off list procedures
May be involved in establishing test cases and final sign-off on projects for going live to the customer.
Manage customer expectations and ensure the completed work meets customer SLAs
Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
Must be able to recognize anomalies and critical situations and respond appropriately
Continuously evaluate workflows for improved implementation efficiencies, deliverables, and costs/job profitability.
Suggest opportunities to RRD leadership to educate the client on services - directly or through RRD support teams
Ensure project estimates are approved by the customer before any project moves forward to print.
Understand the complexity of ad versioning * Attend regular planning meetings and provide detailed recaps
Review all estimates received from internal departments for accuracy
Manage complex projects under tight deadlines within established budgets
Other duties as assigned by leadership
Qualifications
Bachelor's degree in a discipline related to functional work
3+ years of relevant work experience
Skills and Certifications
Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
Must be able to recognize anomalies and critical situations and respond appropriately.
Must be able to communicate and interact with a variety of internal/external customers and/or coworkers at the level of detail required to resolve issues of moderate complexity.
Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
May require knowledge of or the ability to quickly learn specialized software to complete work

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