Operations Manager

ASM Research, An Accenture Federal Services Company • Helena, MT • 2d ago

The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes. This role leads the analysis, planning, and implementation of ITSM initiatives, identifies IT operational requirements, provides day-to-day leadership and quality control, and ensures continuous improvement of ITIL practices while maintaining alignment with organizational objectives and reducing costs and schedule impacts.

Key Responsibilities

Lead delivery of IT services and operations projects based on government-approved ITSM frameworks and ITIL best practices

Analyze operational requirements and plan ITSM initiatives to support USACE objectives

Implement ITIL practices and processes across the organization with focus on continuous improvement

Provide day-to-day leadership, quality control, and technical expertise to operations teams

Ensure all USACE-supported devices and systems are properly configured with latest patches and security updates

Monitor operational performance metrics and KPIs against established targets

Identify opportunities for process optimization, cost reduction, and schedule improvements

Coordinate patch management, configuration management, and change control processes

Ensure compliance with cybersecurity requirements and operational security standards

Lead incident response coordination and ensure timely resolution of operational issues

Develop and maintain operational procedures, documentation, and knowledge management systems

Mentor operations team members and develop staff capabilities

Report operational status and performance to senior management and stakeholders

Required Qualifications

Bachelor's degree in IT, Business Administration, Management, or related field (or equivalent work experience)

8+ years of experience in IT operations management, service delivery management, or related role

Expert-level knowledge of ITIL frameworks, ITSM processes, and operational best practices

Demonstrated leadership experience with ability to guide and mentor technical teams

Strong understanding of IT infrastructure, systems administration, and operational support

Excellent project management, problem-solving, analytical, and communication skills

Ability to manage multiple operational initiatives simultaneously while maintaining quality standards

Preferred Qualifications

ITIL Foundation and ITIL Practitioner certifications

PMP (Project Management Professional) or equivalent project management certification

Experience with USACE or federal government IT operations and compliance requirements

Knowledge of patch management, configuration management, and change control frameworks

Familiarity with ServiceNow or similar ITSM platforms

Background in federal IT contracting and government service delivery models

Experience with security compliance frameworks (FISMA, NIST, FedRAMP)

Knowledge of cloud infrastructure and hybrid IT operations

Required Skills

IT Operations Management & Service Delivery

ITIL Framework & Process Implementation

Team Leadership & Performance Management

Patch & Configuration Management

Project Planning & Execution

Preferred Skills

Strategic Planning & Organizational Alignment

Process Improvement & Optimization

Budget Management & Cost Control

Incident & Change Management

Federal Compliance & Risk Management

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$124,100 - 182,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Similar Jobs

Customer Service Associate

Walgreens • Helena, MT • 4h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4h ago

Go to Apply

Bureau Chief (10014)

State of Montana • Helena, MT • 2d ago

Management & Administrative

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov. The Montana Department of Public Health and...

2d ago

Go to Apply

System Administrator - Enterprise Procurement System

State of Montana • Helena, MT • 3d ago

Management & Administrative

Why should you keep reading and consider working here? We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration (DOA). Our foundation of success...

3d ago

Go to Apply

Project Management Specialist

State of Montana • Helena, MT • 3d ago

Management & Administrative

Why should you keep reading and consider working here? The Montana Board of Crime Control's (MBCC) mission is to proactively contribute to public safety, crime prevention and victim assistance through planning, policy de...

3d ago

Go to Apply

Case Manager

State of Montana • Helena, MT • 3d ago

Management & Administrative

[Montana Department of Labor & Industry. Empowering Montanans Through Work and Opportunity. Sarah Swanson, Commissioner, Robin Graham, Administrator, Central Services Division] Note: Employees for the State of Montan...

3d ago

Go to Apply

Customer Service Coordinator

CBRE • Helena, MT • 3d ago

Management & Administrative

Customer Service Coordinator Job ID 252756 Posted 23-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Remote - US - Remote...

3d ago

Go to Apply

Customer Service Coordinator

CBRE • Helena, MT • 3d ago

Management & Administrative

Customer Service Coordinator Job ID 252758 Posted 23-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Dallas - Texas - Unit...

3d ago

Go to Apply

Customer Service Representative

State of Montana • Helena, MT • 3d ago

Management & Administrative

The Montana Public Employee Retirement Administration (MPERA) is committed to providing secure and sustainable retirement benefits to over 60,000 members and retirees across Montana. MPERA is responsible for the daily ma...

3d ago

Go to Apply

Administrative Assistant

CAI • Helena, MT • 3d ago

Management & Administrative

Administrative Assistant Req number: R6835 Employment @type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 bill...

3d ago

Go to Apply

Executive Administrative Partner

Meta • Helena, MT • 3d ago

Management & Administrative

Summary: Meta is seeking an experienced Executive Administrative Partner to support a VP in the Meta leadership team. The person in this role will need to be a masterful problem-solver and an organizational force given c...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.