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Manager, Service Operations

Otis Elevator Company • Los Angeles, CA • 2h ago

Date Posted:

2025-12-23

Country:

United States of America

Location:

OT172: DVA - Glendale, CA 3041 ROSWELL ST, LOS ANGELES, CA, 90065 USA

Urban Elevator Services (UES) California is searching for a highly motivated Manager, Service Operations to drive productivity and the performance of modernization projects for the branch and customers. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

On a typical day you will:

Lead the performance of field operations for all service/maintenance projects

Maintain project schedules and ensure deadlines are met

Develop action plans to address deficiencies regarding safety, callback rates, and technical support

Generate field leads and assist service sales representatives in selling upgrades and repairs

Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery

Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets

Conduct field education training ensuring that we create and maintain a safe working environment

Perform field safety audits, jobsite inspections, and develop site safety/logistics plans

Coordinate all material deliveries and issuing purchase orders

Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies

Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

What you will need to be successful

Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills and goal-orientated with strong time management and organizational skills

High school diploma or equivalent required; bachelor's degree preferred

Urban Elevator Services California is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair, and modernization company. We offer quality maintenance, repair and modernization services for all @types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality, and integrity. So just imagine where we can take you!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

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