Role Summary
The Patient Navigator (PN) is a remote, full-time role within the U.S. Patient Engagement Team. The PN serves as a guide for individuals with AA and their caregivers, helping them understand the treatment landscape and access available resources. This field-based, community-facing position emphasizes patient education, support, and connection to local, regional and national community partners.
The PN is responsible for overseeing major programs, driving strategic initiatives, and working with cross-functional teams. The PN has advanced expertise in the patient journey, which may inform organizational direction through key insights that contribute to long-term business objectives. The PN adheres to compliance & regulatory standards and fosters innovation to advance patient engagement. The PN is also accountable for measurable outcomes and plays a key role in shaping patient engagement strategies and solutions within the SC organization.
The PN does not assist with reimbursement support for Pfizer AA treatments but appropriately triages patients to reimbursement resources as needed.
Key Responsibilities
Patient Education and Support: Educate patients and caregivers about AA, treatment options, local and regional support offerings, and health and wellness resources. Provide ongoing education and disease state awareness throughout the patient journey.
Patient Navigation: Assist patients in navigating care by connecting them to relevant resources within their communities and at Pfizer.
Collaboration: Coordinate with Key Account Directors, management, and cross-functional partners to ensure patient goals and support objectives align with local market dynamics and patient journeys.
Project Management: Set objectives, manage complex projects, and oversee ongoing activities within the Business Unit. Projects may include collaborations and partnerships with Healthcare Systems, HCPs/Educators, and Advocacy partners.
Expertise and Knowledge Sharing: Serve as a subject matter expert, adapting and implementing strategic actions. Share knowledge across the organization and contribute to knowledge management initiatives.
Innovation and Solutions: Develop solutions to complex problems, champion innovation, and implement new ideas, processes, or products. Make decisions that impact current and future Business Unit objectives.
Why Patients Need You
Individuals with AA and their caregivers often face challenges in diagnosis, understanding treatment options, and maintaining therapies. Proper education and awareness empower patients to engage in informed discussions with healthcare providers, especially as new therapies emerge. The PN is the central point of contact, focused on disease awareness, education, and connecting patients to resources both within Pfizer and in their local communities.
What You Will Achieve
Provide guidance and educational resources to address patient questions and information needs.
Support patients in navigating their care by connecting them to appropriate resources.
Share information on emerging treatments and the treatment journey to facilitate shared decision-making.
Coordinate with advocacy and support teams, attending events to present approved educational content.
Use motivational interviewing to identify patient needs and tailor engagement.
Offer both in-person and virtual engagement for opted-in patients, utilizing print and digital resources.
Build trust and provide ongoing support for patients to take informed next steps.
Refer patients and caregivers to local health and wellness organizations.
Develop solutions to complex problems, influencing long-term goals and outcomes.
How You Will Have Impact
Operate within a geographic region to educate and connect patients to healthcare resources.
Strictly adhere to all regulations and policies, collaborating with legal and compliance teams.
Present the Patient Navigator role and Pfizer support resources at local, regional, and national events.
Partner with internal teams to meet patient needs and provide educational content to support groups.
Engage with patients and caregivers through various communication channels.
Provide local insights to inform the development of patient engagement materials and support resources.
Organize travel and materials for events in a timely manner, ensuring thorough preparation.
Outcomes
The PN works toward measurable goals of patient engagement, shared across cross-functional teams, and is held accountable to these established objectives.
Minimum Qualifications
B.S. or B.A. degree required.
Minimum 7-10 years of pharmaceutical or related industry experience.
Demonstrated exceptional communication, listening, and presentation skills.
Proven ability to work in regulated environments and adhere to compliance guidelines.
Track record of broad collaboration with diverse clients and stakeholders.
Experience in responsible business practices and compassionate communication.
Familiarity with Pfizer and industry compliance guidelines for working with Medical and Access & Reimbursement colleagues.
Ability to deliver concise, meaningful presentations with integrity and empathy.
Strong attention to detail, organizational, and business skills.
Willingness to travel up to 50%, including weekends and evenings.
Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.
Preferred Knowledge and Skills
Clinical background preferred (RN, APRN, NP, ARNP, ACSW, LCSW, MPH).
Knowledge of AA and patient/public advocacy.
Remote/field-based role; preferred to live in specified geography.
Bilingual proficiency in certain areas is preferred.
Other Job Details
Territory includes: ND, MN, SD, WI, IL, IA, MO, NE, & KS
Last Day to Apply: January 2, 2026
The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the @type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Market Access
