Customer Service Supervisor

Robert Half • Hopkins, MN • 4h ago

Description

We are looking for an experienced Customer Service Supervisor to join our client. In this role, you will oversee daily customer service operations, ensuring exceptional support and satisfaction for our clients. This is a long-term contract to hire position ideal for individuals passionate about leadership and customer-focused solutions. Responsibilities:

Supervise and guide the customer service team to deliver outstanding support and meet performance goals.

Monitor daily operations, including inbound call handling and resolution of customer inquiries.

Oversee billing processes and cash activity to ensure accuracy and efficiency.

Utilize CRM systems and tools to manage customer interactions and maintain detailed records.

Coordinate with team members to audit service activities and implement quality improvements.

Develop and track key performance metrics to enhance team productivity and customer satisfaction.

Provide training and mentorship to team members, fostering growth and development with attention to detail.

Collaborate with other departments to address customer needs and drive service enhancements.

Ensure compliance with company policies and industry standards in all customer service activities.

Requirements

Proven experience in a supervisory role within customer service or a related field.

Proficiency with CRM software and tools.

Familiarity with utilizing phone systems.

Excellent communication and leadership abilities to guide and support team members.

Ability to analyze performance data and implement effective strategies.

Experience in answering inbound calls and resolving customer concerns efficiently.

If you are interested please apply with your updated resume and call for additional details at 952-831-6020.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Sales & Service Technician

Frontier Communications • Watertown, MN • 31min ago

Management & Administrative

Sales & Service Technician Job ID: SALES013465 Job Title: Sales & Service Technician Location: 609 LEWIS AVE N, WATERTOWN, MN 55388 Union: IBEW 949 - CBA 311 Hiring Manager: Jackie Cochnauer # of Openings: 1 Inte...

31min ago

Go to Apply

Medicaid Management Information Systems (MMIS) Supervisor - Systems Supervisor

State of Minnesota • Saint Paul, MN • 1h ago

Management & Administrative

Working Title: Medicaid Management Information Systems (MMIS) Supervisor Job Class: Systems Supervisor Agency: Minnesota IT Services Job ID : 90925 Location : St. Paul Telework Eligible : Yes, #LI-Hybrid Full/Part Time :...

1h ago

Go to Apply

Early Intensive Developmental and Behavioral Intervention (EIDBI) Licensor III / Human Services Program Consultant

State of Minnesota • Saint Paul, MN • 1h ago

Management & Administrative

Working Title: Early Intensive Developmental and Behavioral Intervention (EIDBI) Licensor III Job Class: Human Services Program Consultant Agency: Human Services Dept Job ID : 91036 Location : St. Paul Telework Eligible...

1h ago

Go to Apply

Early Intensive Developmental and Behavioral Intervention (EIDBI) Licensor III / Human Services Program Consultant

State of Minnesota • Saint Paul, MN • 1h ago

Management & Administrative

1h ago

Go to Apply

IT Manager - Data & AI

Mortenson Construction • Minneapolis, MN • 2h ago

Management & Administrative

IT Manager - Data & AI SUMMARY We are seeking a highly skilled and motivated IT Manager - Data & AI to join our dynamic team. Reporting directly to the Director of Data & AI, this role will collaborate closel...

2h ago

Go to Apply

Customer Service Coordinator

CBRE • Saint Paul, MN • 4h ago

Management & Administrative

Customer Service Coordinator Job ID 252756 Posted 23-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Remote - US - Remote...

4h ago

Go to Apply

Customer Service Coordinator

CBRE • Saint Paul, MN • 4h ago

Management & Administrative

Customer Service Coordinator Job ID 252758 Posted 23-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Dallas - Texas - Unit...

4h ago

Go to Apply

Sr. Administrative Assistant

Robert Half • Bloomington, MN • 4h ago

Management & Administrative

Description We are looking for an experienced Senior Administrative Assistant to join our team in Bloomington, Minnesota. This Contract to permanent position is ideal for someone who is detail-oriented, thrives in a fast...

4h ago

Go to Apply

Administrative Assistant

CAI • Saint Paul, MN • 4h ago

Management & Administrative

Administrative Assistant Req number: R6835 Employment @type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 bill...

4h ago

Go to Apply

Shipping/Receiving Clerk

Kurt Manufacturing • Coon Rapids, MN • 4h ago

Management & Administrative

Kurt Workholding has set the standard for quality and reliability with machine vises and workholding technology for over 60 years. We manufacture and sell a complete line of workholding products for the machining industr...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.