Customer Out Reach Team Member

ZIPPO MANUFACTURING COMP • Bradford, PA • 1d ago

The Customer Out Reach Team Member will be responsible for initiating and maintaining excellent and profitable relationships with direct buying retailers through product knowledge engagement, sales conversion, and new business prospecting via phone (voice and text), email and social media. Effective planning, organization, implementation, and communication of results using Monday.com, Gateway and Salesforce.

PRIMARY DUTIES:

Effectively sell Company products to new and existing direct buying retailers (DBRs)

Consistently achieve monthly, quarterly, and yearly sales quotas

Meet or exceed established sales targets and key performance indicators such as onboarding new DBRs and sales revenue

Maintain and strengthen existing customer relationships

Recommend product assortments and improvements

Facilitate custom artwork and lighter designs internally as needed

Handle grievances while preserving Company reputation

Effectively balance new lead generation versus follow up efforts

Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction during all interactions

Engage potential customers in dialogue that presents opportunities

Effectively offer promotions/programs to DBRs, such as gift with purchase and manager incentive

Act as a product consultant while promoting, recommending, and selling the value of Company products

Maintain records in Salesforce and Monday.com to ensure all connections with direct buying retailers are performed in a timely manner

Expert use of order entry software (Zippo Gateway and AX)

Create a strong follow up plan regarding the frequency and priority that customers will be contacted, allowing for greater efficiency and increased sales

Maintain records of calls, emails, and sales data, noting any useful information

Maintain a working relationship with Sales Managers, Associates, and Coordinators to offer premium service to customers (i.e., assisting in the selection of catalog parts, providing sales feedback about DBRs, completing RMAs and Credits as needed, etc.)

Act as a coordinator for the creation and distribution of emails campaigns and short videos

Ensure database information (monday.com, Zippo Gateway, Sales Force, MS Excel) is accurate and complete

Perform other duties and special assignments as directed

EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:

High school diploma or equivalent required; bachelor's or associate degree preferred

2 years' experience in a sales related role, preferably in B2B Sales

Demonstrated Proficiency with Microsoft Office Suite

Outstanding verbal communication skills and a positive attitude

Excellent telephone etiquette-personable and friendly tone of voice

Ability to handle rejection and remain calm and collected

Knowledge of AX operating system (a plus)

This is a salaried exempt, full on-site position located in Bradford, PA

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