Veteran Services Administrator & Outreach Support Specialist (Remote)

Family Resource Home Care • Medford, OR • 14h ago

Position Summary

Family Resource Home Care is seeking a detail-oriented and mission-driven Veteran's Administrator to support our branches across WA, OR, ID, NM and CO. This role ensures timely and accurate handling of VA referrals, documentation, and communications, while supporting outreach and compliance efforts to enhance care for Veterans.

Key Responsibilities

· Referral & Documentation Management

· Monitor multiple streams of communications.

· Manage VA documentation.

· Communication & Coordination

· Monitor and coordinate compliance with branches.

· Authorization Compliance

· Ensure documentation meets VA Medical Center standards across multiple locations.

· Reporting & Outreach Campaigns

· Generate reports and intake data for outreach campaigns

· Attend regional VA meetings and share recaps.

· Support development of website tools, referral programs, and outreach materials.

· Veteran Event Engagement

· Coordinate events and outreach with branches.

· Training & Development

· Stay current on national and regional VA documentation standards.

· Oversee branch outreach and training materials

· Monitor CRM for accurate profile information

Minimum Qualifications

· Experience: Ideally 1-3 years' experience in data entry, administration, marketing, home care or home health care, VA, healthcare in the senior industry

· Skills: Knowledgeable of administration principles and practices, computer savvy, self-starter and disciplined in setting and maintaining communications and schedule. Able to build relationships quickly and deliver succinct messaging during interactions. Demonstrated competence in task management with strong multitasking. Must be able to analyze and interpret data, gather needed information, evaluate the situation and offer suggestions.

· Technical Proficiency: Strong computer/technical skills and proficiency with PC based MS Office Suite, and CRM management.

Preferred Qualifications

· At least 1 year of experience in administrative roles supporting healthcare, VA CCN, TriWest, home care, home health, senior living.

· Bachelor's degree in business, administration, marketing, communications, or related field

· Strong organizational and communication skills.

· Familiarity with home care documentation and VA compliance standards.

· Ability to manage multiple tasks across regional branches.

· 2-3 professional references.

· Must take joy in your daily work and have a great sense of humor!

Work Schedule and Location

· Our typical office hours are Monday - Friday, 8am-5pm. Occasional work on evenings and weekends may be required. This role will primarily be home-based/remote, however occasional office days, attendance at events and in-person meetings will be required. Ideal candidate is based in one of our market areas to help with time zones and collaboration.

Benefits & Perks

· Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.

· Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.

· 401(k) Plan: Secure your financial future with our retirement plan, including company matching.

· Health Savings Account: Manage your healthcare costs effectively.

· Employee Assistance Program: Support for personal and professional challenges.

· Work Equipment: Company-provided computer and office setup.

· Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that

· 11 Paid Holidays: Enjoy time with friends and family during the holidays.

· Work From Home Flexibility: This position offers primary work from home with only occasional on-site requirements.?

Pay Range: $40,000-45,000/yr

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