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Medical Receptionist

Robert Half • Menlo Park, CA • 3h ago

Description

Key Responsibilities:

Greet and assist patients, visitors, and staff with a high level of courtesy and professionalism.

Accurately manage patient registration, check-in, and check-out processes using EPIC or equivalent EHR system.

Schedule, confirm, and modify patient appointments in compliance with office guidelines.

Verify and update patient insurance, demographics, and billing information.

Answer phones and respond to inquiries, redirect calls as needed, and relay messages promptly.

Collect co-pays and process payments accurately.

Handle confidential information in line with HIPAA regulations.

Monitor waiting room activity and maintain a comfortable, welcoming environment.

Support clinical and administrative staff with various office tasks as requested.

Address patient questions and concerns with empathy and resourcefulness, escalating complex issues as appropriate.

Requirements

Qualifications:

Previous experience as a medical receptionist or in a healthcare customer service capacity.

Proficient in EPIC or a similar healthcare software platform is required.

Strong verbal and written communication skills.

Experienced in handling high call volumes and multitasking in a fast-paced environment.

Exceptional interpersonal/customer service skills; able to build positive rapport with patients and staff.

Detail-oriented with solid organizational and time management abilities.

Knowledge of medical office procedures and HIPAA guidelines.

High school diploma or equivalent required; additional training or certification is a plus.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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