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Salesforce Service Cloud Product Owner

Concentrix • Charleston, WV • 18h ago

Home (https://jobs.concentrix.com/) »Job Details

Information Technology

Other

Location

United States Of America

Language

English

Apply Now (https://cnx.wd1.myworkdayjobs.com/external\global/job/USA-Work-at-Home/Salesforce-Service-Cloud-Product-Owner\R1691270/apply?1=1)

Summary

We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Global Products Organization, we deliver industry-leading SaaS software and services tailored to meet the evolving needs of customers worldwide. With a commitment to excellence and innovation, we empower our clients to thrive in an ever-changing landscape.

We are seeking an exceptional Director of Product to lead and champion our next-generation Conversational and Generative AI tools. This role requires a visionary Product Leader with a proven track record in startup environments, strategic innovation, and the execution of transformative product roadmaps.

Description

Job Title: Product Owner - Salesforce Service Cloud

Location: Work from Home

About the Role:

We are seeking a dynamic and experienced Product Owner to join our team. The ideal candidate will have a strong techno-functional background in Salesforce Service Cloud and its ecosystem, along with excellent communication skills. This role involves overseeing team management activities and collaborating closely with various stakeholders to deliver exceptional solutions.

Key Responsibilities:

Product Management:

Responsible for Product Roadmap for client's Enterprise Call Center

Define and write Epics, Features, and User Stories in JIRA that align with business objectives.

Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities.

Team Leadership:

Manage a team of Developers and Quality Assurance professionals.

Foster a culture of collaboration, innovation, and continuous improvement within the team.

Stakeholder Engagement:

Work closely with Product Managers and stakeholders from the client's Enterprise Call Center and related platforms.

Engage with cross-functional teams to ensure alignment and understanding of product goals.

Communication:

Serve as the primary communication bridge between the development team and client stakeholders.

Provide clear and concise updates on product status, upcoming features, and strategic roadmaps.

Present periodic status reports to client stakeholders

Technical Expertise:

Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development.

Stay informed about industry trends and emerging technologies to inform product strategy.

Qualifications:

4+ yrs of Salesforce/Service Cloud experience

Proven experience as a Product Owner or similar role in a technology-driven environment.

Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems.

Service Cloud Implementation experience.

Exceptional verbal and written communication skills.

Experience writing User Stories, Epics, and Features in JIRA.

Demonstrated ability to manage and inspire a team.

Strong problem-solving skills and a strategic mindset.

Preferred:

Experience working in an Agile/Scrum environment.

Familiarity with Enterprise Call Center operations and technology.

Service Cloud Certification

The base salary range for this position is $192,250-144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 01/5/2026

LI-Remote

WAH

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