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In this position...
This is an exciting time, as Ford Motor Company focuses on growing Accessory Sales by partnering with our Dealers! The Accessory Sales Manager will report to the East Market Area Sales & Marketing Manager. This position will be matrixed to Vehicle Personalization/Accessories National Sales and Distribution Manager (General Office). We are looking for an individual who will exhibit passion and enthusiasm for Accessories and vehicle customization, combined with strong sales capability and understanding of Ford Dealer Operations, to ultimately DRIVE FOR RESULTS.
The Accessory Sales Manager will report to the East Market Area Sales and Marketing Manager. This position will be matrixed to Vehicle Personalization/Accessories National Sales and Distribution Manager (General Office). This individual will exhibit passion and enthusiasm for Accessories and vehicle customization, combined with strong sales capability and understanding of Ford Dealer Operations. This role will be a very proactive part of Vehicle Personalization's efforts to grow Accessory sales in the Field by influencing Dealer behavior. Additionally, in this role, this individual will apply the framework of the Ford Operating System (Ford OS). This individual will proactively identify opportunities for improvement with Dealer processes and talent within our dealer body. You will utilize data/industry research, Dealer feedback, and observation to develop best practices and create a continuous improvement process with a feedback loop to Sales and Marketing Managers and Vehicle Personalization Team. This role will interact closely with a variety of internal and external partners, FADs (Ford Accessory Distributors), Marketing/Sales (Field), Parts/Service (Field), General Office, Customer Experience, and leadership, to name a few.
What you'll do...
Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels:
Manage and support the Ford Accessory Distributor network to deliver sales and service performance. Be a self-starter to initiate a deep understanding of Dealer Operations at Target Dealers.
Lead and manage the regional alignment, communication on priorities for accessories, and the various initiatives. Creating and executing monthly presentations and training to regional field teams is expected.
Execute and deliver NEW "FCG" (Ford Custom Garage) sales/distribution process, which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface
Sell and grow "Dealer Channel" (over counter sales) for Vehicle Personalization's various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories), and FPP (Ford Performance Parts)
Sell and grow "DIO" (Dealer Installed Options) through enhanced Dealer sales processes
Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers
Support Ford's eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes
Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
Through the National Accessory Business Development Manager, collaborate with Ford's General Office, including Purchasing, Planning, Program Management, Sales, Marketing, etc., to adopt new products, sales processes, incentives/promotions, etc.
Identify best practices throughout the East Market Area to share and collaborate with peers for continuous improvement
Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization's Field Team
Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders. Track and communicate the performance of Target Dealers.
Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations
Proactively work to understand and communicate best practices and unique regional requirements to stakeholders
Support miscellaneous team assignments as needed
Key Leadership Behaviors
Excellence:
Identify opportunities for improvement and effective approaches to deliver results that positively impact the culture within our dealerships that are shared with key stakeholders and external suppliers.
Exhibit courage to share candid feedback about what is and is not working with our current state.
Passion for being a change agent and drive for inclusivity, driving innovations that ease customer pain points and improve the overall retail experience for dealer employees and customers.
Focus:
Apply quantitative and qualitative tracking to measure success.
Be agile and anticipate change while taking smart risks.
Collaboration:
Create win-win solutions with Market and Dealer buy-in and trust.
Able to overcome hurdles and roadblocks by problem-solving and developing creative solutions to achieve desired outcomes.
Work with numerous stakeholders, globally, over different business groups to achieve mutual objectives.
You'll have...
Bachelor's Degree
7+ years Dealer-facing operations and/or retail experience (i.e., Field Ops, Sales and Service, CX, etc.) required
Understanding and applying the synergy between process and people at retail to create BIC dealer experience for both dealer employees and their customers
Strong people skills to build a network of company employee advocates from current Dealer-facing organizations (e.g., Sales, Field Ops, FCSD, Ownership, etc.)
Demonstrated examples of advocacy and empathy
Must care deeply and passionately about the company and its culture, learning and development, inclusion, the customer experience, and its products
Experience in influencing key partners at all levels to collaborate on shared objectives
Champion lean practices and Ford OS behaviors: Be eager to learn and incorporate these into your daily work
Promotes an inclusive environment and embodies our FordOS behaviors
Project management experience, including multiple, complex projects simultaneously
Strong organization, interpersonal, analytical and communication skills
Extraordinary teamwork, collaborative skills and superior customer service mindset
Ability to work independently, under time and workload constraints and prioritize effectively
Ability to travel domestically. Expected travel 80%.
Even better, you may have...
Prior experience of working with an organization to deliver change strongly preferred
Automotive retail business acumen and intimate working knowledge of dealership operations, business practices, and operating structure preferred.
Demonstrated experience in working with Ford Dealers to successfully implement company initiatives and deliver results. Leverage critical strategic thinking skills to develop an executable strategic vision around dealer culture improvement.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
This position is a leadership level 6.
For more information on salary and benefits, click here (https://fordcareers.co/GSRSP1)
Visa sponsorship is not available for this position
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-DP1
Requisition ID : 56074
