Description:
Hyatt Hotels Corporation seeks an enthusiastic Manager, Ramp Operations -Revenue to join the Ramp Operations Team. In this role, you will be collaborating closely with the broader commercial services team, including Marketing and Sales, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate change makers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule and location
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
Qualifications:
This role is responsible for identifying and optimizing revenue opportunities across a portfolio of newly opened and transitioning hotels. This role plays a critical part in maximizing performance during the ramp-up period by leveraging data-driven insights to inform pricing strategies and revenue management decisions.
The position focuses on analyzing revenue potential from both transient and group segments, evaluating competitive positioning, and identifying trends to drive top-line growth. The Manager, Ramp Operations - Revenue, collaborates closely with cross-functional stakeholders to align on strategic goals, implement tailored revenue strategies, and ensure consistent execution.
Additional responsibilities include:
Develop and execute customized revenue management strategies for new hotel openings and transitions, focusing on short-term ramp performance and long-term profitability.
Establish and monitor performance benchmarks and milestones from pre-opening through stabilization.
Ensure hotels are appropriately positioned in all distribution channels at launch.
Analyze transient and group business segments to optimize pricing, length of stay controls, and distribution strategies.
Recommend and implement rate strategies that align with hotel positioning and market dynamics.
Manage and oversee inventory allocation and restrictions to maximize occupancy and revenue per available room (RevPAR).
Conduct in-depth performance analysis and forecasting for opening and transitioning hotels.
Monitor market conditions and competitive set dynamics to optimize positioning.
Ability to travel up to 15%
Qualifications
Experience Required:
3-5 years of revenue management experience, preferably in a centralized or multi-property environment.
Proven track record of managing pre-opening and transition hotel strategies, with measurable impact on ramp-up performance.
Experience supporting full-service and/or select-service hotels across various markets and demand environments.
Proficient in Revenue Management Systems (RMS), Central Reservation Systems (CRS), and Property Management Systems (PMS); experience with Hyatt systems (e.g., PRIO, Envision, SynXis, Opera) preferred
Deep understanding of hotel pricing strategies, inventory control, and market segmentation.
Ability to interpret complex data and convert insights into actionable strategies.
Strong project management and organizational skills, especially under tight timelines during openings and transitions.
Excellent verbal and written communication skills, with an ability to influence cross-functional teams and senior stakeholders.
Comfortable operating in a fast-paced, evolving environment with a proactive and adaptable mindset.
Bachelor's degree required.
Experience Preferred:
Hotel/hospitality industry experience
Outstanding project management, time management, and problem-solving skills
Experience working in a team-oriented, collaborative environment
Highly self-motivated and directed with the ability to effectively prioritize and execute tasks while under pressure.
The salary range for this position is $95,000 to $105,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Reality Check:
Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
Primary Location: US-IL-Chicago
Organization: Hyatt Corporate Office
Pay Basis: Yearly
Job Level: Full-time
Job: Commercial Services Strategy %26 PMO
Req ID: CHI015074
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
