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Site Manager, Production & Fulfillment Operations (Onsite) Position Profile
Supervises day-to-day operations and staff of high-production and fulfillment operations at MS sites. Develops, implements, and reviews related procedures. Manages invoicing and customer interactions; assists in maintaining acceptable profit levels and ensures customer expectations are met. This role requires significant customer interface.
Responsible for 13+ employees or $80K+ in monthly services revenue at a single site.
After ensuring achievement of all Service Level Agreements (SLAs), the Site Manager partners with the customer to improve business processes through optimization and use of Ricoh Process Director . Requires a strong understanding of client requirements and IT-centric communication skills to collaborate with customer IT departments.
Communicates business process opportunities to sales and professional service teams. Assists support teams in developing and managing additional production print customers, including setting up new job @types in Ricoh Process Director.
Job Duties and Responsibilities
Routinely demonstrates and fosters a helpful, positive work culture.
Encourages strong relationships and effective communication with coworkers and outside vendors.
Maintains relationships with the Post Office.
Maintains and evaluates 3rd-party vendors for cost savings and deliverables.
Represents the company professionally and in alignment with Ricoh's Code of Ethics.
Effectively implements and manages Ricoh Service Excellence .
Achieves shift profitability through proper supervision of materials and supplies.
Manages production labor percentages to meet company standards.
Meets quality and deadline standards using effective scheduling practices.
Handles daily formal customer contact in MS and as needed in BIS.
Provides workflow and machine operation training when necessary.
Ensures quality and compliance through effective audit and deadline management.
Ensures Federal Regulatory and Customer SLAs are consistently met.
Increases employee retention by achieving turnover and tenure goals.
Maintains efficient workflow and holds direct reports accountable for quality and efficiency.
Improves operational quality and consistency through performance and operational procedures.
Ensures optimal staffing by matching employee skills with production demands.
Recommends solution configurations to Sales and the Customer.
Acts as a consultant to improve customer business processes via workflow enhancements.
Facilitates resolution of pricing, order, and invoicing issues through communication with Sales.
Motivates employees and recognizes achievements promptly.
Clearly communicates expectations and consequences; trains, coaches, evaluates, and directs staff.
Completes site reports and other required documentation.
Performs other duties as assigned.
Qualifications (Education, Experience & Certifications)
Required:
High school diploma or GED.
3+ years of related experience.
At least 1 year of experience managing a production and/or customer service work team.
Experience delivering classroom or informal training sessions.
Experience operating advanced machines and performing complex workflows.
Knowledge, Skills & Abilities
Strong attention to detail.
Ability to handle challenging customer situations.
Strong problem-solving skills.
Ability to develop creative or innovative solutions.
Excellent verbal and written communication skills in positive and negative situations.
Ability to communicate effectively with all levels (management, vendors, employees, customers).
Ability to review and understand complex instructions; prepare and provide diverse information.
Builds effective communication by encouraging openness and feedback.
Works productively in team environments across departments.
Ability to adapt to changing situations.
High flexibility, motivation, and sense of urgency.
Self-directed with strong initiative.
Ability to motivate individuals and teams.
Strong goal-setting skills with realistic, prioritized objectives.
Proficient with standard business software applications.
Ability to stay current on relevant technologies and marketplace trends.
Working Conditions, Mental & Physical Demands
Typical office environment with standard lighting, ventilation, temperature, and noise levels.
Work assignments may be diverse; must interpret, comprehend, and apply complex material.
Requires preparation and communication of a wide range of information.
Some physical effort required (standing, walking, bending, reaching, stretching, climbing).
Must be able to lift or move items up to 50 lbs .
Requires moderate dexterity (calculator, keyboard, tools, hand-eye coordination).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
