Software Compliance Engineer, IT Asset Management

Intercontinental Exchange (ICE) • Jacksonville, FL • 7h ago

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.

Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.

Audit Support: Prepare cost and usage reports for internal and/or vendor audits.

Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation

Reporting: Generate monthly license position reports, dashboards, and financial summaries.

SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based

Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow

Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.

Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.

Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.

Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.

Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.

SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.

Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.

Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

3+ years' experience in Software Asset Management, end user, infrastructure and Cloud license compliance

Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.

Administration of IBM's ILMT

Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).

Strong license compliance experience

Advanced data analysis using excel, excel formulas or other data analysis tools

Bachelor's degree in computer science, Business Administration, Finance or Information Technology

Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)

Strong written and verbal communication skills. Ability to prepare and give presentations

Ability to multitask and work independently on multiple projects

Ability to perform well under pressure

Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

Working experience on Tanium, Axonius or JAMf

ServiceNow Software Discovery Investigations

Python, Perl or scripting skills

AI-driven automation, prompt engineering and LLM integration

1+ years CMDB and Hardware Asset Management experience

LI-RS1

LI-Onsite

3d ago

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