Customer Service Specialist

Columbia Bank • Phoenix, AZ • 5h ago

About Us

A subsidiary of Columbia Bank, Financial Pacific Leasing is a direct provider of small-ticket and commercial equipment leases to third-party originators and lessors. We take pride in making personalized service our top priority.

About the Role

We're looking for a customer-obsessed professional to serve as the first point of contact for lessees, vendors, and brokers. In this role, you'll handle inbound calls and written inquiries, troubleshoot and resolve issues within established guidelines, and act as a liaison across internal teams and external partners. Success means communicating clearly and professionally, protecting company interests, and delivering consistently exceptional service.

What You'll Do

Customer Service & Communication

Respond to inbound calls and written requests with professionalism and urgency.

Provide clear, accurate guidance on: general lease questions, buyout quotes, invoicing, insurance, pro-rata rental, personal property tax, sales tax, address and contract changes, payment histories, satisfaction letters, assignment-of-lease and name-change processes, UCC cancellations, automatic payments, and document copies/explanations.

Issue Resolution

Troubleshoot, analyze, and resolve external customer issues promptly within policy.

Keep management informed of significant situations that could pose risk to the company.

Cross-Functional Liaison & Documentation

Coordinate solutions across internal departments and outside companies/brokers.

Notate databases clearly and consistently; prepare payment/contract adjustments and manual invoices; process automatic payment deduction requests; assist with releases/changes on vehicle titles and UCC actions.

Professional Standards

Model strong work ethic, professional attitude, teamwork, and goal orientation.

Manage time effectively; stay organized with high attention to detail; perform well under pressure.

Maintain regular, predictable attendance; assist and support colleagues as needed; perform other duties assigned by management.

What You'll Bring

Experience in customer service, ideally in leasing, equipment finance, or financial services.

Excellent verbal and written communication; strong interpersonal skills for working with lessees, vendors, brokers, and internal teams.

Proficiency (or quick learning ability) with software and data systems.

Sound judgment, integrity, and the ability to escalate issues appropriately.

Detail orientation, organization, and time-management skills.

Preferred

Familiarity with lease buyouts, tax/insurance topics, contract changes, UCC filings, and automatic payment setups.

Experience acting as a liaison among operations, collections, accounting, and external partners.

About You:

H.S. Diploma/GED.

Bachelor's Degree in business, finance, or related discipline.

2-4 years of previous high-volume customer service experience.

Ability to read and write, with basic arithmetic skills.

Basic analytical and problem-solving skills.

Strong written and verbal communication skills.

Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.

Proficiency with personal computers and related software packages such as Word and Excel, and other business machines.

The pay range for this role is $21.00 - $30.00

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: http://careers@columbia.com

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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