Customer Service Representative

TEKsystems • Honolulu, HI • 6h ago

Description

Main island preferred

CSR's will be supporting the State of Hawaii Unemployment office for approximately 3 months contract to hire

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

Track and document all inquiries using the applicable systems.

Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.

Complete associated tasks according to the established guidelines.

Track and document all inquiries using the applicable systems.

Meet Quality Assurance (QA) and other key performance metrics.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

Transfer/refer consumers to appropriate entities according to the established guidelines.

Escalate calls or issues to the appropriate designated staff for resolution as needed.

Facilitate translation services for non-English speaking callers according to procedures.

Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Skills

call center, customer service, data entry, answering phones

Additional Skills & Qualifications

Call center experience preferred but not required. Candidate must have a minimum of 6 months of customer service experience. Client is willing to look at candidates who have a customer service in retail and/or hospitality. Must be computer proficient. Must have own phone and computer.

Experience Level

Entry Lev

Job Type & Location

This is a Contract to Hire position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $19.38 - $19.38/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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