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Customer Account Rep

PARKER HANNIFIN CORPORATION • United States, United States • 4h ago

Group: AeroSpace Group Europe

Division: Motion, Power & Sensing (MPS)

Location : GBR Fareham

Job Family : Customer Service

Job Type : Regular

Posted : Dec 22, 2025

Job ID : 61339

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Job Description

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Parker Meggitt is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities and regional offices worldwide.

Working closely with our customers, Parker Meggitt delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, Parker Meggitt builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.

Business Core values:

Winning culture, valued customers, passionate people, and engaged leadership are what have allowed us to become the company we are today.

Location: Fareham

Hours:Mon - Thurs (08:00 - 1630), Fri (08:00 - 13:00)

Duration: Permanent

The Role:

We are looking for a proactive and customer-focused Customer Account Representative to join our team in Fareham. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys building strong customer relationships while working closely with internal teams.

You'll play a key role in supporting a portfolio of customer accounts, acting as the primary point of contact and ensuring world-class service delivery. From responding to enquiries and preparing quotations to supporting forecasting and order management, this role is central to both customer satisfaction and operational success.

Responsibilities of the role:

Support the management of multiple customer accounts, including order books and customer portals

Act as the voice of the customer, ensuring timely and effective resolution of enquiries and orders

Assist with costing and quotation preparation, ensuring accuracy and internal approval

Collaborate with planning teams to support monthly and annual demand forecasting

Process and review customer purchase orders within the ERP system

Support contract reviews and liaise with OEMs to ensure customer requirements are met

Work closely with internal stakeholders across customer service, planning, commercial, and operations

In order to be considered for this role, you must meet the following criteria:

Experience working in a fast-paced customer service or customer support environment.

Strong verbal and written communication skills with the ability to influence stakeholders

A proactive, organized, and solutions-focused mindset

Excellent attention to detail and ability to follow processes

Sales support, or administrative experience, ideally within the aerospace, automotive, or manufacturing industry.

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth, and well-being in mind to help our employees balance a successful career. Our competitive package will include:

Funded membership of a professional body

Focused career development planning with opportunities to progress

Pension scheme with up to 10% matching company contribution

Income protection scheme

Life Assurance x4 basic salary

Share buying scheme

25 days holiday, plus bank holidays, with the option to buy and sell up to 5 days

Service-related holiday (3 years = 1 day and increase up to max 5 days)

Cash Plan or Private Medical Cover

Employee Assistance Program for Health & Wellbeing

Free on-site car parking

Employee Referral Scheme

An on-site restaurant and Starbucks offering subsidized food

Employee Perks - offering our employees discounts on a huge variety of goods and services

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